Enterprise Rent-A-Car
2801 32ND AVE N
Fargo North Dakota
United States of America
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Enterprise Rent-A-Car Says there is hail damage when no hail occured while i had vehicle Fargo, North Dakota
*UPDATE by author: Issue resolved
2Author
3Consumer
2Employee/Owner
Received a claim stating that I need to pay 1500.00 to repair hail damage. When I called the damage recovery unit, they looked at the weather and there was no hail reported the 3 days I had the vehicle. She did state that there were Wind Gusts, but no hail or rain. I looked and again, no hail or rain but is still claiming that I need to pay the money to rapair a vehicle that while I had, there was no hail. I got pictures of the car, but the liscense plate of course is not shown, would like to know if it was the same vehicle I rented as I rented from Fargo, ND but received a car from SD.
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REBUTTALS & REPLIES:
2Author
3Consumer
2Employee/Owner
Updates & Rebuttals
#1 Ex-Employee
AUTHOR: Diogenes - Averill Park (USA)
SUBMITTED: Saturday, October 29, 2011
POSTED: Saturday, October 29, 2011
Yep, that's Enterprise. They try every way possible to screw their customers out of every penny in their pockets. Stay away. Stay FAR away from Enterprise.
#2 Employee
AUTHOR: Enterprise Rent-A-Car - St. Louis (USA)
SUBMITTED: Saturday, October 29, 2011
POSTED: Saturday, October 29, 2011
We’ve taken note of your complaint and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and/or damage claim or "DX" number and any further information.
When emailing, please list Reference Number 111029-000209 in the subject line. We look forward to hearing from you.
Respectfully,
Genelle
Enterprise Rent A Car
#3 Consumer Comment
AUTHOR: brcarp - (United States of America)
SUBMITTED: Friday, December 30, 2011
POSTED: Friday, December 30, 2011
Hail damage is specifically covered by an insurance policy. It is an act of God/nature and is at no fault by anyone driving a car or owning a car. It is unavoidable. That being said,there was some type of insurance on that car while in your posession that will cover the damage. It would not need to come out of your pocket. The only other thing I can think of is maybe the car was parked under a nut tree? I've seen this happen. I am insurance adjuster so I see ALOT of hail damage and deal with the claims on a reegular basis.
#4 Consumer Comment
AUTHOR: voiceofreason - (United States of America)
SUBMITTED: Friday, December 30, 2011
POSTED: Friday, December 30, 2011
Assuming you really exist, how does it feel to work for a criminal organization?
Just curious.
#5 Consumer Comment
AUTHOR: Joseph Brown - Spartanburg (USA)
SUBMITTED: Friday, December 30, 2011
POSTED: Friday, December 30, 2011
This is exactly what I've posted more than once on RoR. These people are running this scam trying their best to hit Joe Shmuck up for more money. How about the guy who turned his Criminal Enterprise car in. He was standing at the rear bumper and a Criminal Enterprise shyster went to the front, kneeled down and found some scratches on the front bumper(plastic you know) that looked suspiciously like key scratches! If I ever get stupid enough to rent from Criminal Enterprise again- yes I've rented from them before- I'll make sure the scratch man is riding in my pocket as we go around the car. Then, said shyster will sign his name to what I write.
By the way, they tried that crap on me and after I had a word of prayer with the doofus running the place, they had a change heart. That's not the first or last time somebody got me confused with Tony Soprano. Sheesh, I'm just a gentle old grandpa!
#6 Update By Author
AUTHOR: Enterprise rip-off39 - (United States of America)
SUBMITTED: Saturday, December 31, 2011
POSTED: Saturday, December 31, 2011
Issue has been resolved after hearing from a lawyer.
