Enterprise Rental Cars
20625 Hawthorne Blvd.
Torrance California 90503
U.S.A.
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Enterprise Rental Cars Sold me for extra insurance that I specifically declined, and led me to believe that it was covered by the car dealership renting me a vehicle. I was later charged for the insurance Torrance California
1Author
2Consumer
0Employee/Owner
While my Volkswagen Jetta was geting a 40,000 mile tune up, the dealership offered to rent me a car from Enterprise Rentals in Torrance, Ca. When I went to pick up the vehicle, they offered me extra insurance, which I declined, and then asked me to sign their paperwork.
When I asked if everything I was signing was going to be covered by the dealership, I was told YES! Later, there was a charge to my credit card (which they had taken supposedly for incidentals) for the extra insurance. When I confronted them, they said that the dealership only covers the basic rental and that I had signed for extra insurance. I later found out, from an ex employee of Enterprise, that they are given incentives to sell the extra insurance. This experience was appalling and the deceit on the part of the Enterprise employee who tricked me was more upsetting than the actual charges. After repeatedly trying to get in contact with the "manager" and not getting my phone calls returned, I decided to file a report here. I will never return to Enterprise and I have told and will continue to tell everyone I can about their corrupt business practices. I will also continue to try to get my refund!
Susan
Redondo Beach, California
U.S.A.
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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Flynrider - Phoeix (U.S.A.)
SUBMITTED: Tuesday, November 04, 2008
POSTED: Tuesday, November 04, 2008
Their contracts are pretty clear when it comes to the damage waiver (a.k.a. insurance). There's a box where you initial and specifically decline the coverage. Does your contract say you declined the coverage? If so, you've got good reason to decline the charge on your credit card.
#2 Consumer Comment
AUTHOR: DEC458@MSN.COM - Cleveland (U.S.A.)
SUBMITTED: Monday, November 24, 2008
POSTED: Monday, November 24, 2008
That is a correct statement for sure. Rental contracts have a box that you initial as to whether you accept or not. If you initialed it to accept you don't have a leg to stand on. But, if your contract required an initial to accept the insurance, and you didn't and they charged you anyway, I'd dispute it with the credit card company if that is what you used and provide them the proof. I've rented several cars with Enterprise and no problems at all except one time they rented me a car without the spare tire someone had stolen. I stopped at the next business to make sure everything was there and immediately took it back and they exchanged it out for me no problem. Apparently the car they rented me had just came in from New York and the tire was stolen out of the trunk and no one bothered to look when it came into the rental agency.
