• Report: #492052

Complaint Review: Holidaycars

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  • Submitted: Wednesday, September 09, 2009
  • Last Posting: Tuesday, November 03, 2009
  • Reported By: Alejandro — Barcelona Other Spain
Holidaycars
www.holidaycars.com Internet United States of America

Holidaycars I rented a car but in the end they didn't have the car. They haven't returned my money and ignore all my e-mails. Internet


2Author 0Consumer 0Employee/Owner

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I rented a car with www.Holidaycars.com on June. Everything seemed right, and they charged the money (140.50 euros) on my bank account, but when I went to my holidays destination (Ibiza) on July I called to know where I could get the car and they told me that they were very sorry but didn't have the car, and that they would refund the money inmediately and pay for any expenses that this problem could have caused. I didn't ask for any compensation, just for the money I had already paid.

After that, more than one week passed without the money being refund. I sent some e-mails and they asked me to provide some information (the invoice, the voucher and a bank statement). I sent all the information but nothing has happend. Now they don't even answer any of my e-mails.

It's been two months since I began to complain about the money not being refunded, and now I believe they don't want to pay it back.

This report was posted on Ripoff Report on 9/9/2009 6:08:57 AM and is a permanent record located here: http://www.ripoffreport.com/auto-truck-rental/holidaycars/holidaycars-i-rented-a-car-bu-f7df7.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Update By Author

Finally, they have refunded the money !

AUTHOR: Alejandro - (Spain)

SUBMITTED: Tuesday, November 03, 2009

After a month without answering to my e-mails, finally someone from the company contacted me and told me that they had had a lot of problems because of work overload. They appologised for the inconvinience and refunded the money in less than two weeks.
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