Report: #826313

Complaint Review: Terstappen Germany

Submitted: Saturday, January 21, 2012
Last Posting: Sunday, January 22, 2012
Reported By: G — Cambridge Massachusetts United States of America

Terstappen Germany

Airport Frankfurt Frankfurt Select State/Province United States of America

Phone:
Web:
Category: Auto & Truck Rental

Terstappen Germany Thrifty Germany Extra charges, fake upgrades Frankfurt, Other

*UPDATE by author: Correction

2Author 0Consumer 0Employee/Owner

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I found Trtstappen online through Egencia, and the offer seemed great - 15 euros per day for 5 days. Upon arrival, it turned out that this price did not include insurance, which was not so nice, but something I expected given the price. What I did not expect was to be charged another $ 20 per day plus VAT for "snow tires", plus a few other charges I could not figure out. In total, I got charged 761 dollars for renting a small car (I rented a Golf, but was "upgraded" to a small Chevrolet) for 5 days. I have not felt tipped off ad badly in a long time and really hope that this report will help people stay away from this company.

This report was posted on Ripoff Report on 1/21/2012 12:46:48 PM and is a permanent record located here: http://www.ripoffreport.com/auto-truck-rental/terstappen-germany/terstappen-germany-thrifty-ger-28770.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

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Updates & Rebuttals

#1 Update By Author

Correction

AUTHOR: G - Cambridge (United States of America)

SUBMITTED: Sunday, January 22, 2012

After a phone conversation today, I ended up paying the corrected US$ 261. The agent on the phone was very professional, and I am happy the main issue is resolved. Despite this, I caution all users to be careful with the prices quoted, as you will pay approximately twice the price you expect due to extra charges for insurance and winter equipment.