Auto One Warranty Won't reimburse my payment / even after I followed their rules Irvine California

In October 2008 I purchased an auto one warranty. Within 12 hours I called to cancel and was told I needed to do this by mail, which I did. I was then told I had to wait 10 to 12 weeks for a refund.

In Dec. 2008 I was given a date of Jan. 5, 2009 that I would receive my refund. I was then given a date of Feb. 10, 2009. I am given new dates each time I call but never given a refund.

I'm told that they are backlogged for refunds, yet they seem to have enough time to input the next expected refund dates.

I've also been told that the refund department is having phone problems and I can leave a message. After stating that I've been calling for a month "Christine" tells me she will print my info and put it on Justin's desk.

Bren
Jax, Florida
U.S.A.