Reference original report: "..staff employed by this company grossly lack or are completely deficient in their ability to PROPERLY process claims, IS RETRACTED. Reference original report: "..management, including CEO and Owner ironically, possess very little technical mechanical knowledge and understanding of automotive mechanics", IS RETRACTED and all statements containing or suggesting "ignorance, unethical practices, ambiguity, and unprofessionalism, ARE RETRACTED. Also, the statement: "we are not here to pay claims, we are here to DENY them!", IS RETRACTED.
The reasons for these retractions are: 1) what one person considers a "gross lack or deficiency" may not be considered the same by another. 2) what one person considers "little technical mechanical knowledge and understanding of automotive mechanics", may not be considered the same by another. 3) The statement" we are not here to pay claims, we are here to DENY them!" may be misinterpreted or misunderstood.
I have found, in my experience working with the staff of ACSC, there are many directives handed down from upper management concerning the different ways to handle a particular claim. Administration of the claims processes are directed from upper management to sub level management and appropriate sections or departments. Each department and processing adjuster or clerk processes and performs their duties as trained. Whats most important is: business is conducted with professionalism and integrity and ethical practices. However, the interpretation and the standard to which these are performed are left to each individual. It is the consumer's responsibility and the responsibility of the company to work together to define, understand, agree, and carry out the provisions each party has agreed to by contract.
Of course it is always best when a company and its' employees work effectively together. Sometimes there are misunderstandings, different levels of interpretation, different levels of comprehension, ability and so forth. Ideally, when conflict arises, every effort should be taken to positively correct the problem. In my case of circumstances, with ACSC, there was a conflict of management "styles". I managed with a particular style and level of expectations and other members of management managed to their style and expectaions.
I hold no ill feelings towards ACSC, and the RETRACTIONS "here" are genuine and the UPDATE posted "here" is also genuine. ACSC is a good company, employees good trustworthy people, and provides good, quality contracts. Both company and consumer have the responsibility to uphold their agreements. Clear communication is important. Knowing the facts about what you sell and what you buy is important for all. If you own a Gold Key contract, good. I encourage you to take a few moments and read it. You will find that the benefits and coverage provided offer great compensation.
If you would like to know more about ACSC and its products, their website offers very good information. At the time of this posting, ACSC holds an A+ rating with the BBB.
