Continental Warranty - Comprehensive Covererage - What A Joke! BEWARE - BE VERY CAREFUL!! Awesome saleman - Awesome scam artist! Warranty coverage far from comprehensive!! Cincinnati, Ohio

Anyone reading this complaint should know the following facts:

First and foremost we never claim to cover catalytic converters, they are emission items that don't fail or breakdown they simply wear out. We give every client 30 days to review the contract and in the contract it points out that we do not cover emissions items. We are very clear and up front on that point.

Secondly all of our plans except one cover the Air Conditioning Compressor, that plan is the car guard plan. It only covers engine, transmission, water pump and timing belt. It is our most basic plan and it is never referred to as Comprehensive or bumper to bumper.

The client who is writing this complaint had a full month to read his policy over and cancel if he was unsatisfied. I find this complaint not only illegitimate but also it is a small example of why consumer blog sites like this stain a reputable company when they have lived up to their end of the bargain.

Anyone reading this here are some suggestions:

A. Go to our website. www.continentalwarranty.net, all of our plans are listed on there. We list our components and have direct link to our insurance companies on that site.

B. When you read complaints on sites like this, and other consumer blog sites keep the following in mind, for every one complaint there are 50 happy and satisfied customers. Any legitimate company you do business with have some complaints, and in some cases we have made mistakes and we certainly have had sales people oversell a contract. But our process is sound, we give every single customer a fair opportunity to review the contract prior to final obligation.

Anyone who has questions or concerns about our policy, please contact me at lpitts@continentalwarranty.net or call 1-866-989-9100 Extension 1620

Lonnie Pitts Welcome Center Manager

Lonnie,

I agree that this customer's claim is not warranted. If he had thirty days to look over the agreement and failed to do so, then the surprise of the "non-covered" items are his fault, no one else.

However, when you state that for every complaint there are 50 happy customers, where is that from? That sounds like a "fact" and I would love to see where you found this bit of info from.

I agree that he should have read the terms in the 30 day time period that he was given. My only concern is that he was told that he would have to provide a copy of his contract. I do not see why that should be required. Should the provider not already have this documentation on file. With that being said it does sound like everything was handled according how the contract was written.

I normally advise people not enter into a contract with out seeing it first, but having the 30 day release agreement is the next best thing. Every contract that I have seen either specifically mentions what it does cover or is very clear on what it does not cover.

It sounds to me like this is a case of an unsatisfied customer that did not read what he signed.

How come you do not let you customers see the contract before they purchase the plan? Other companies do. And no, it is not a well formulated plan overview, but an actual contract. I talked to your company once, and that's what i was told. Luckily I went with the other company, and what do you know, the contract is the same that I got in the e-mail before I bought the plan. Word for Word. They called you for info, got bad info, and it is their fault. That is the stupidest thing I have ever heard. I think the problem is that if you show people that contract before hand they would never buy it. Am I wrong?

You're correct, but there's another hidden agenda.

If Continental Warranty gave out sample contracts, then the whole "you have to put down a deposit now" thing wouldn't work as successfully. Looking at the paperwork is part of the "benefit" of putting down that deposit!!!

Anyone of course reading this that has questions, comments or concerns let me know via email.

Continental Warranty former employee

former8882440925@gmail.com