DAIMLER CHRYSLER Service Contracts They play games with aproving the work. It takes a week to get a 2 hour job done Troy Michigan

I have a 2005 Dodge Ram 1500.  I have never, I'm 70 y/o, gotten an extended warranty.  However, with the extremely high cost of vehicle repairs, we decided to purchase the 7/100 maximum care upgrade.

In 2007 the water pump went out when we were 15 miles from town.  I called the number for assistance.  The individual I spoke with got my information and said he'd call right back.  I thought, "Oh yeh", where have I heard that before".

In less than five minutes he called me.  I asked if he needed a name for the nearest dealer and he said, "No, I've already got it".  The tow truck is on it's way.

Sure enough in less than an hour my vehicle was in the shop.  The repairs were made and I picked up the vehicle the next day.  It was absolutely outstanding.

The biggest issue I have is with the local dealer, the only one in town.  I've had my vehicle in there about 4 time for waranty work.  They always ask me if I purchased the vehicle there?  The third time they were a little slicker and asked, "whick salesman sold you the truck".

That concerns me, I don't think it should make any difference if I purchased the vehcile at their dealership, the warranty still applies.  It makes me wonder if I will not get as good of service if I didn't buy it at the dealership?