Great Lakes Warranty Company Failed to Pay Exising Claims Pittsburgh , Pennsylvania

Great Lakes Warranty has failed to pay 2 claims to my repair facility for performed and authorized repairs.

They since went bankrupt or out of business. Many other retail customers have lost out on paid policies. On the back of their contract they state that the contract is not a warranty or insurance policy. I beg to differ. These contracts were sold as a warranty policy from registered dealers or were purchased retail by vehicle owners.

Apparently they are bonded by Travelers Casualty and Surety Company of America. It stated that on the reverse side of the contract I have for my two customers. I believe Travelers is a decent size company. Can anyone give me insight as to what this bonding entails?

As a repair facility I must now require payment be in full for all aftermarket insurance and warranty claims before shipmen of the vehicle takes place. I also wonder if these companies should even be considered a warranty company.

I recently dropped my membership with the BBB and I am glad. The BBB failed to protect consumers in this case and that is their sole purpose of existence. As a repair facility the BBB is a completely useless and ineffective tool for any consumer. They charge me almost $400 a year so I can listed with companies such as a Great Lakes Warranty Company. No thanks.

And while we are on the subject of aftermarket warranty companies, beware of these policies they sell on the TV and Internet. They claim to pay for all auto repairs but many of them deny claims.