Neal Coleman Auto Sales, Universal Warranty Corporation; Vehicle One sold a warranty that doesn't cover what it says it covers--false advertisement---mislead costumers---trickery Quincy Illinois

Car dealership sold me a warranty for $1,938.00 called Vehicle One from Universal Warranty Corporation in which they claimed would cover: All internally Lubricated Parts contained within the Engine+, All internally Lubricated parts contained within the Transmission and Transfer Case+, All internally lubricated parts contained within the Drive Axle housing+, also Suspension, Air Conditioning/Heating, Electrical. Along with this claim to cover all this they also claim they will have your vehicle towed, a rental car is at your service if need be and roadside assistance.

Since I have had the vehicle I have had numerous things go wrong, most of them minor, but all I have had out of pocket expense for when I wasn't suppose to.

They change their story each time you talk to them. For instance right now my cylinder block is out, which is covered under the Engine part, so I can't drive it and it needs to be towed so it can be fixed but when I called to have it towed they told me they would only pay for $50 of the towing bill and I would have to pay the rest.

But the last time something happened to my vehiclea and it would not start, I called them they sent someone to get it and I was not charged for the towing. How is now different?

I also need a vehicle to use til mine gets fixed and when I called about a rental I recieved the same reply, that I would have to pay for my use of a rental car, which is also suppose to be covered under the Warranty.

When you pay $2,000.00 for something like this you expect to see some results not a rip off!!

Also paid for a battery, O-Ring, brake pads, rotors, headlight wiper blade and a turn signal which had to turn around and fix myself because the one they put in blew out within a few weeks after they put it in.

These are minor things but were clearly reported as being "covered" in their warranty. Now my van is broke down and I need to get it fixed, I have a $2,000.00 warranty that is no good to me, need a substitute vehicle to use while mine's being fixed and I need to get my vehicle some how to a mechanic.

Kim
Monroe City, Missouri
U.S.A.