• Report: #383357

Complaint Review: Warranty America LLC

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  • Submitted: Tuesday, October 21, 2008
  • Last Posting: Monday, October 27, 2008
  • Reported By: — Crofton Maryland
Warranty America LLC
5695 Yukon Street Arvada, Colorado 80002 U.S.A.

Warranty America LLC Rip off of the worst type, deceptive advertising, misleading claims and general malfesance Arvada, Colorado


1Author 0Consumer 0Employee/Owner

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I continue to experinece unreasonable difficulties with this firm. Each and every time I have had to file a claim they have used deceptive tactics to attempt to circumvent their responsibilites. My most recent was a case of a defective differential. My shop contacted them for authorization for the repair. The shop is a reputable organization and all mechanics are trained and certified. The shop and also the manufacturer note that the method for repair of this situation is to replace the differential with a factory rebuilt unit and that no internal parts can be replaced by the typical shop.

After the shop contacted Warranty Americas claims representative, Chris, they were informed that Warranty America would only authorize the shop to tear down the differential and repair the internal components. My shop, Silverstar Service, noted that they did not have the ability to perform this repair and knew of no shop in the state that did this type of work. They requested Warranty America provide the name and location of a reputable shop to perform this work. The agent for Warranty America, after some effort noted that they were also unable to find a shop that would peform this service and instructed the shop that it was my responsibility to a capable repair facility.

In the interim I have contacted Diamler directly and have been informed, that this is not possible as no shop or dealer would have the speciality tools needed to peform such a repair and that the cost would significantly exceed the cost of the rebuilt unit authorized by them. Of course Warranty America knows this and is using this dodge to avoid their responsibilities.

I am fortunate that we have several vehicles and have the time and resources to fight this situation. I am not sure at this time how long this process will take but frankly I will not stop until this is litigated, even if it means I must go to Colorado with my lawyer. Such fraudulent tactics cannot be allowed to continue!

Rcc
Crofton, Maryland
U.S.A.

This report was posted on Ripoff Report on 10/21/2008 11:33:07 AM and is a permanent record located here: http://www.ripoffreport.com/auto-warranty/warranty-america-llc/warranty-america-llc-rip-off-o-3exfd.htm.

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#1 Owner of Company

outrageous misleading post

AUTHOR: Paul - Arvada (U.S.A.)

SUBMITTED: Monday, October 27, 2008

There are several things that Mr. Cramer "conveniently" neglects to mention that anyone reading this should know:

1. Mr. Cramer posted this complaint, as well as a BBB complaint, only TWO (2) days after the claim was called in! We barely had a chance to work on the claim at all before he began publicly complaining.

2. This claim had NOT been denied at the time of his complaint. We simply were trying to determine what the proper course of action would be. In fact, since his initial complaint, the claim has already been authorized to be paid!

3. We employ ASE Certified Mechanics as adjusters so as to ensure that all our customers are treated as fairly as possible, despite what Mr. Cramer thinks. At the end of the day however we still have a contract and are bound to those terms. In this case we did look to see if we could overhaul the unit as opposed to just replacing it. It was then determined that it would be more feasible to just replace the unit and that's what we authorized. Unfortunately, Mr. Cramer saw it necessary to attempt to harm us in whatever way he could before knowing we made that decision.

4. Mr. Cramer totally neglects to mention that he has had three other claims on this contract, ALL of which were paid for over $1400! He hasn't had even ONE claim denied! So much for "fraudulent tactics".

The bottom line is this is nothing more than the rantings of a man who thinks that if things are not done HIS way it's not the right way. We will NOT tolerate any customer making baseless defamatory statements about us. Certainly it's not the way to inspire cooperation and Mr. Cramer should be careful about his actions or we will not hesitate to get our attorney involved.
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