• Report: #696118

Complaint Review: Nalagrace.com

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  • Submitted: Wednesday, February 16, 2011
  • Last Posting: Monday, June 06, 2011
  • Reported By: kamie — easley South Carolina United States of America
Nalagrace.com
Internet United States of America

Nalagrace.com ordered bows for newborn to wear home from hospital, no bows:( Internet

*UPDATE by author: Still no response from Nala Grace


2Author 0Consumer 1Employee/Owner

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In November 2010, I ordered hairbows and headbands from nalagrace. The information was processed and paid for, I have the receipt generated by the company. The website said that the bows were handmade, and to expect 2- 7 days to ship. Sounded reasonable enough.

I have emailed this company 5 times. One time I received a response saying that my order would ship that week. That email was received on January 18, 2011. Still no bows and no more emails. There is no contact information on their website other than an email address.

I am very unhappy as to the fact that I ordered these bows in plenty of time for my March 1, 2011 delivery date. I was expecting to use these for pictures in the hospital and to bring my baby home in.

This company has very poor customer service. I wish that I had done more research before ordering from them.

This report was posted on Ripoff Report on 2/16/2011 2:01:01 PM and is a permanent record located here: http://www.ripoffreport.com/baby-products/nalagrace-com/nalagrace-com-ordered-bows-fo-7633f.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

No known record of order...

AUTHOR: HairBows - (United States of America)

SUBMITTED: Saturday, May 28, 2011

There is no known record of an order made by you under your name, e-mail or city of residence.  If you have a copy of your e-mail receipt please e-mail it to amyturvu@hotmail.com & I will look into it quickly for you. 
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#2 Update By Author

Still no response from Nala Grace

AUTHOR: kamie - (United States of America)

SUBMITTED: Monday, June 06, 2011

A Nala Grace employee/owner filed a rebuttal for my claim.  She indicated that she didn't have an order and to email her directly.
I emailed her at the given email address of amyturvu@hotmail.com  on May 28, 2011. I gave her my order number.  She said that would look into it quickly. I still have not received a response.
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