#1
AUTHOR: Gemma R. - Las Vegas (USA)
SUBMITTED: Thursday, September 10, 2009
POSTED: Thursday, September 10, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#2
AUTHOR: Gemma R. - Las Vegas (USA)
SUBMITTED: Thursday, September 10, 2009
POSTED: Thursday, September 10, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#3
AUTHOR: Customer support - Orem (U.S.A.)
SUBMITTED: Thursday, September 17, 2009
POSTED: Thursday, September 17, 2009
Dazzle White, SmileBright.com and SmileBrite are three different companies. I understand that this can make it confusing. Do not be misled if you bought SmileBrite. You can return unopened product, but don't wait till it is too late. Just call customer service at 877 604-2117.
#4 Update By Author
AUTHOR: CSL - Oxnard (USA)
SUBMITTED: Wednesday, October 07, 2009
POSTED: Wednesday, October 07, 2009
Here is a link to the exact scam that was sued by the Federal Trade Commission in 2006. Read the entire complaint. It details the exact federal laws these people have violated. The only difference is this scam was done by telemarketers. The new scam uses the Internet in the same exact method.
http://www.ftc.gov/os/caselist/0423079/060112conversionmktgamndcmplt.pdf
#5 Employee
AUTHOR: Gemma R. - Las Vegas (USA)
SUBMITTED: Sunday, October 11, 2009
POSTED: Sunday, October 11, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#6 Employee
AUTHOR: Claudia Allair - (United States of America)
SUBMITTED: Thursday, November 19, 2009
POSTED: Thursday, November 19, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on
the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens
up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not
aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call
us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#7 Update By Author
AUTHOR: CSL - Oxnard (USA)
SUBMITTED: Tuesday, December 15, 2009
POSTED: Tuesday, December 15, 2009
Gottcha Morons. You scammers are on the short list out of here.
#8 Consumer Comment
AUTHOR: Inspector - Tobyhanna (USA)
SUBMITTED: Tuesday, December 15, 2009
POSTED: Tuesday, December 15, 2009
Beware of this company and this scam.
#9 Consumer Comment
AUTHOR: ScammedinIowa - Montezuma (United States of America)
SUBMITTED: Monday, December 21, 2009
POSTED: Monday, December 21, 2009
I, too, was scammed by Dazzle White. When I called the Customer Service number I was instructed to return the unopened/unused product by Certified Mail and insure the package. I did this on December 8th and have not yet even received the Return Receipt from the postal service. After waiting on hold for 18 minutes tonight due to "heavy call volume" I hung up and redialed only to get a recording that they were closed. A previous rebuttal gave a url for dazzlewhitepro.com livehelp. This website is false. It gives a statement that the web address is not and has not ever been affiliated with DazzleWhite.
#10 Consumer Comment
AUTHOR: Montana Rose - Darby (USA)
SUBMITTED: Saturday, December 26, 2009
POSTED: Saturday, December 26, 2009
One more thing. I did not receive the product until after the trial period was over. This was my complaint to the D.A. They obviously don't keep records on when they ship out.
#11 Employee
AUTHOR: smith long - (United States of America)
SUBMITTED: Wednesday, January 13, 2010
POSTED: Wednesday, January 13, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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