• Report: #435551

Complaint Review: LTD Commodities

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  • Submitted: Wednesday, March 18, 2009
  • Last Posting: Monday, April 06, 2009
  • Reported By: — COLOMA Wisconsin
LTD Commodities
2800Lakeside Drive, Bannockburn Illinois 60015 U.S.A.

LTD Commodities took my payment twice and would not reverse one of them Bannockburn Illinois


1Author 0Consumer 1Employee/Owner

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Purchased $107.83 worth of merchandise and LTD charged my account with $215.66 (twice the amount) and would not reverse the charge made in error.
So instead of only paying $107.83 for merchandise, I paid double. I was hung up on, told they could not help me and now they have $107.83 of my money.

Kathleen
COLOMA, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 3/18/2009 11:31:58 PM and is a permanent record located here: http://www.ripoffreport.com/bait-and-switch/ltd-commodities/ltd-commodities-took-my-paymen-pb6m4.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

LTD Commodities

AUTHOR: Melissa M - Bannockburn (U.S.A.)

SUBMITTED: Monday, April 06, 2009

Kathleen,

I would like to sincerely apologize for the negative experience you encountered with your bank statement and the lack of response from our call center. I have located your account, and I do not see where we debited these charges more than once. However, I would like to work with you to get this corrected to your satisfaction. Therefore, I am going to need a little more information from you. Please email me at helpline@ltdcommodities.com with your contact information. I will then let you know how to securely send me bank information, so that in the event we did charge you twice for the same item, we can issue an immediate refund.

I look forward to the opportunity to assist you and again regret any problems we may have caused you.

Melissa Martinez
Customer Care Specialist
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