Rip-off Report Investigation:Editor’s UPDATE: Positive Rating and Recognition has been given to
NAPW -- National Association of Professional Women for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of NAPW uncovers an ongoing commitment to total member satisfaction. This means that members and prospective members can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. More importantly, NAPW is committed to protecting the value of its memberships by safeguarding its reputation through a guarantee of 100% customer service satsifaction. NAPW has listened carefully to what prospective members are saying, and has created a new, responsive program to ensure that its customer service representatives provide total satisfaction. When a company pledges that your concern will be heard by its highest-level executives, you know it is serious about your satisfaction!
One top executive of the company stated to Rip-off Report that, "NAPW and its President, Matt Proman, understand that the value of its membership is enhanced when the organization's reputation is sound, and, to that end, NAPW has committed to a program of total customer satisfaction. Anyone, whether a member, prospective member, or any other interested person, can have the ear of the company President and General Counsel simply by sending a comment to feedback@napw.com. Commitment of this type is extraordinary in any business, and we chose to take this step to demonstrate to the public our commitment to total satisfaction."
Rip-off Report has confirmed that NAPW’s approach to business includes a total customer service quality assessment. The result of which has instilled in the company's customer service representatives a hunger to provide the best possible customer service experience. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
It is our opinion that members and prospective members can feel confident that membership in NAPW provides the type of professional development opportunities women can use to take the next step in their careers. NAPW has tens of thousands of satisfied members whose professional lives have been enhanced by their membership.
NAPW recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation NAPW has made organizational changes allowing members and prospective members to rest assured that the company is committed to a 100% positive customer service experience.
In summary, after our investigation, which included discussions with NAPW Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about NAPW – National Association of Professional Women Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
National Association Of Professional Women DO NOT succumb to their hard sale tactics Garden City New York
They mail you something that says you are entitled to a FREE membership. Then they have some woman call to interview you to make sure you qualify for a membership because they "don't just let everyone in"
Of course you qualify and that is where the hard sell comes in. You can choose between the 889 a year membership or the 689 a year membership. when you balk at that she offers you the 489 membership. When you say no to that it becomes 289 and then 89.
I told her I wanted the free membership and she said you can only have your name in their database for free. When I told her that I would think about it she said its TODAY only and you get no other chance. I said fine....then its a no and I take offense at getting a solicitation for a free membership and then being told it costs money. That is when she got nasty
She said she took offense to someone signing up for something and then not going on the website to see that it's not free. I had to laugh. I told her the conversation was over.
I hope you all do the same. It's nothing but a scam.
Sf
Lincolnshire, Illinois
U.S.A.
