• Report: #432727

Complaint Review: Pure Acai Berry, Advaned Wellness Research

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  • Submitted: Tuesday, March 10, 2009
  • Last Posting: Tuesday, February 16, 2010
  • Reported By:Brunswick Ohio
Pure Acai Berry, Advaned Wellness Research
AcaiBerryDetox.com Internet U.S.A.

Pure Acai Berry, Pure Acai Berry, Advaned Wellness Research Fraudulent, misleading, uncooperative Miami Florida

*UPDATE Employee: Customer Service


1Author 0Consumer 1Employee/Owner

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Like many others I did not catch the small print that this company will automatically enroll you in monthly deliveries and debits from the account number you give them. I did catch this as I pressed "enter", in agreement.

I immediately called back within 5 minutes and asked them to cancel the order which I was told by a foreign speaking person, I couldn't . This conversation went on for about 15 min. She kept telling me to call back after I received the product.

You have to get an RMA# and return these within 14 days of the ORDER DATE, not the date of receipt.

I called again about an hour later and was told by another foreign speaking person their computers were "down". I asked to speak with a supervisor and was told he was "out".

I had a "gut feeling" this was not a legitimate company and began checking sites for complaints and found HUNDREDS.

* I IMMEDIATELY went down to my bank and closed out my account. My bank said this company has done this to many people and it's hard to get out once you start with them.

DON'T WAIT TO CLOSE YOUR ACCOUNT OR TAKE OTHER MEASURES TO STOP THEM!!!

I appreciate everyone who has posted to this site warning others. Thank-you.

LIF
Brunswick, Ohio
U.S.A.

This report was posted on Ripoff Report on 3/10/2009 1:56:24 PM and is a permanent record located here: http://www.ripoffreport.com/bait-and-switch/pure-acai-berry-adva/pure-acai-berry-pure-acai-ber-fzf2e.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Employee

Customer Service

AUTHOR: kmedia - (United States of America)

Hello,

I work for Acai Berry Pure. I'm sorry that you are unsatisfied with our product. Please feel free to contact our customer support center by email or our toll free number at support@tryacaiberrypure.com Monday – Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM – 5:00PM EST. We suggest email for a faster response. We will be happy to answer any questions or solve any issue that you may have.
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