Tigerjet/magicJack Fake hardware was warranty replaced with new fake hardware. Internet

I purchased a magicJack almost two years ago and logged in with continuous problems not being able to be heard by the person I called or the dial tone would drop off after the first few seconds of a call which cut us off.  Callers could not reach me on the magicJack phone system either because my phone wouldn't ring or the line would go dead after I picked up.  When I obtained a warranty replacement long after the thirty day trial and long after I purchased a five year contract, I realized that the warranty replacement was a fake product which solved none of the original issues.

Over time I have logged more than a dozen chat sessions all of which repeated the same steps to solve the issues which never worked and the so called technical personnel never concerned themselves if the problems were ever solved.  This morning a started three chat sessions which ended by the supporter terminating the session each time when I insisted that I have all my money returned.  The answer to my query was always your thirty day trial period is no longer available sir and you cannot get your money back since we never charged you for the replacement hardware!  My argument in reply was that apparently they are claiming that I never paid for the original fake hardware so now I can't get that money or the money I pre-paid for the five year service contract due to the fact that the thirty day trial period is over?  The person who was claiming to be a supervisor just kept repeating that the thirty day trial is over and that I would not get my money back for the fake product or the fake service contract either, then terminated the chat session after asking if there would be anything else.