• Report: #384597

Complaint Review: WU-YI SOURCE TEA

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  • Submitted: Friday, October 24, 2008
  • Last Posting: Tuesday, August 04, 2009
  • Reported By: — Naperville Illinois
WU-YI SOURCE TEA
5300 ONTARIO MILLS PKWY #400 ONTARIO California 91764 U.S.A.

WU-YI SOURCE TEA WEIGHT LOSS ONTARIO California


1Author 0Consumer 1Employee/Owner

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I SIGNED UP FOR FREE TRIAL 100 % GUARANTEED MY MONEY BACK AFTER 8 DAYS I RETURNED IT UPS THAT I PAID FOR AND ASKED FOR MY MONEY BACK I EMAILED THEM SEVERAL TIMES THEY SAID I CHECKED SOMETHING THAT SAID NO RETURNS!!!!!!!!!!! I ARGUED WITH THEM THEY STILL CHARGED ME 59.95 AND NOW THEY ARE CHARGING ME 4.95 FOR WEB ACCESS????? ON MY CREDIT CARD FOR WHAT??????????? THEIR WEBSITE IS A DEAD END WHAT A RIP OFF 4.95 HERE AND THERE ADDS UP THIS IS BULL. I SHOULD HAVE NEVER GOT INVOLVED WITH THIS COMPANY.

NOW I NEED TO GO AFTER THE SHARPER IMAGE WHO RIPPED ME OFF TOO.

Lucia
Naperville, Illinois
U.S.A.

This report was posted on Ripoff Report on 10/24/2008 6:20:12 PM and is a permanent record located here: http://www.ripoffreport.com/bait-and-switch/wu-yi-source-tea/wu-yi-source-tea-weight-loss-o-c442b.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Hello

AUTHOR: Shalyn R. - Las Vegas (U.S.A.)

SUBMITTED: Tuesday, August 04, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,
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