I've had nothing but trouble with this bank since my divorce. I have had chronic migraines over the last 5 years and was lucky to even take my kids to school. I'm not so great at my banking account either, but the two women at this bank seem to have it out for me or maybe people that just don't have a lot of money. I live on $2,500 a month right now and thats not much, but I'm job hunting all the time.
I received a check from a company that owed me $4300. I went to deposit it and since the check didn't scan, I was told it wasn't real. I guess they thought I was trying to scam them. So they put the $4,300 check on hold for 2 weeks--I had bills to pay, but there was nothing I could do. Nine days later, I called the bank the check was written from. The check had cleared. I called and asked the Jackie the manager here in Cloverdale to call the bank in Utah to confirm this. She refused. She said it could be any number she was calling and it could be a scam--I suggested she look it up online, she still refused. Two days later, I talked to the manager (Steve) of the bank in Utah (the one who wrote the check), he couldn't believe what they were putting me through and called Linda (assistant manager). Steve said they finally agreed to take it off hold, and that he couldn't believe she was a manager. She told him all kinds of information about me (I bounce checks all the time, who knows what else.. etc....) Really tacky and unprofessional. Steve said he would take all his money out of this bank and run...... They
Recently, I received 3 checks from my parents for my kids to buy school clothes. One check to each kid and one B-Day check. I put them in my account in Santa Rosa (50 miles away). I asked the Chase teller, "Are these on hold?" She said no. But what do you know, 2-3 days later, all 7 purchases I had made for school clothing has NSF's @ $33 each because someone put a hold on them.
The other thing my bank does and I know other banks do is when your balance goes to zero, your bank goes ahead and puts thru your purchase and then charges you the NSF or $33 for me. They keep doing it until you realize you have no money and if you're like me, terrible with money it happens a lot. I am really trying to do better with my money because I have to have a bank card to pay my bills. As soon as this gets resolved, I will be changing my account to another bank.
All I want is two things. One, my money credited back into my account. They held my checks and told me directly (the teller from Santa Rosa) that MYCHECKS WERE NOT BEING HELD. Two - three days later, I had a hold on all three checks. I want my $231 dollars credited back to my account. Number two, I want these managers to treat everyone, even people that don't make a lot of money to be treated equally. If this isn't handled, I will go to the corporate office. I know a lot of people are tired of being treated differently just because they don't make as much money as the next person.............
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