• Report: #371711

Complaint Review: Chase Manhattan Bank

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  • Submitted: Wednesday, September 10, 2008
  • Last Posting: Wednesday, October 01, 2008
  • Reported By: — Winterville Georgia
Chase Manhattan Bank
PO BOX 15298 Wilmington Delaware 30683 U.S.A.
  • Phone: 800-436-7937
  • Web:
  • Category: Banks

Chase Manhattan Bank Late Payment Scam Wilmington Delaware


1Author 0Consumer 1Employee/Owner

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After receiving my bill from Chase with a minimum payment due of $107.00 I immediately sent a check for $110.00. The company charged me $100.00 saying that ws the amount I had paid. They admitted that the box did say $110.00, but claimed the written line did not. They were unable to substantiate this because they had made an electronic withdrawl and destroyed my original check. How convenient!

They then charged me a late fee for the supposed missing $7.00 in the amount of $39.00 and raised my interest rate significantly. They also reported a late payment to the credit bureau opening me up to rate hikes from other companies. They did remove their fees, but refused to correct the late payment record, which was of course the bigger issue.

Jana
Winterville, Georgia
U.S.A.

This report was posted on Ripoff Report on 9/10/2008 2:30:54 PM and is a permanent record located here: http://www.ripoffreport.com/banks/chase-manhattan-bank/chase-manhattan-bank-late-paym-5mba6.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Check issues

AUTHOR: Chase Employee - Columbus (U.S.A.)

SUBMITTED: Wednesday, October 01, 2008

You can request a copy of the check. Yes they are destroyed after being recieved but are imaged and are kept for issues like this. Just ask for a supv to pull up the check. They are the only ones that can. Hope this helps
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