• Report: #546289

Complaint Review: CHASE

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  • Submitted: Monday, December 28, 2009
  • Last Posting: Tuesday, December 29, 2009
  • Reported By: Steve — Phoenix Arizona U.S.A.
CHASE
PO Box 15134 Wilmington Delaware 19886 United States of America
  • Phone: 888-338-2586
  • Web:
  • Category: Banks

CHASE discriminates customers who pay off their balance in full Wilmington, Delaware

*Consumer Comment: Not a non-profit organization


1Author 2Consumer 0Employee/Owner

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I  applied  for  the  Marriott  Visa  Rewards  card,  issued  by  Chase Business Card  Services.

My  application was  denied  with the  following  explanation:

"Repeatedly alternating between carrying and paying a balance in full during the  last 24  months."

I  called  them up and asked them if  this means that I am not  creditworthy if I  pay my  balance off  every month and their answer was  "I  don't  know,  you have to talk to your personal banker about this."   I  went  to  my  branch,  asked  my  personal  banker  and  again,  it  was  "I  don't  know."

Obviously  this is  so  rediculous  that  Chase  employees  are  reluctant  to  comment  this.  What  I  believe  is  that  this  is  not  about  creditworthyness  but  about profit.  It  looks  like  Chase  is  not  interested  in customers  who  don't  pay  any  interest.  Chase  should  make  this  clear  when  offering  credit  cards  and  print a  statement  like   "Do  not  apply  if  you  pay your balance off  every  month because we  will  decline  your application."    Letting  people  apply  despite  this  policy  only  lowers  their  credit  scores  unnecessarily.     I  will  file  a  complaint  with  the  Comptroller  of  the  currency.

This report was posted on Ripoff Report on 12/28/2009 1:16:49 PM and is a permanent record located here: http://www.ripoffreport.com/banks/chase/chase-chase-discriminates-cu-fa888.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Have you?

AUTHOR: Susan - This City (USA)

Have you checked your Credit Report? 

"My  application was  denied  with the  following  explanation:

"Repeatedly alternating between carrying and paying a balance in full during the  last 24  months."
"

Odd reason but that sounds like a report they got while checking your credit. 


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#2 Consumer Comment

Not a non-profit organization

AUTHOR: Flynrider - Phoeix (U.S.A.)

"What I believe is that this is not about creditworthyness but about profit."

  That is an astute observation!

"It looks like Chase is not interested in customers who don't pay any interest. "

   You do realize that banks make money by charging interest, right?    Just because you apply for a card does not mean they have to offer you credit.  They can pretty much choose whatever criteria they want to asses your application.  It's their money and you are asking to borrow it.

  Seriously, banks use a lot of different data points from a credit profile to decide whether or not to grant credit.   It changes all the time, dependent on market conditions.   Right now, most banks are very tightly limiting the credit they extend.  It doesn't surprise me that they would deny credit to someone if they thought they would not be making a profit on said credit line.  Basically, you seem to be saying that your assesment of your own creditworthiness should supercede the lender's.  It doesn't work that way and I doubt the C of C will see it your way either.

 

 


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