I looked at the activity page on your complaint. If the page you submitted it accurate and not altered in anyway then Chase needs to reverse not only the fraudulent check charge (which it looks like they did) but also the overdraft fee and extended overdraft fee which were charged as a result of the fraud. Anytime someone at the bank accesses your account there is a record of it. It is called, "contact history" and on that history page are the names and numbers of the people you spoke to regarding the fraud. Usually there are notes on that page detailing the problem and resolution. Here is what I suggest: Go into the nearest branch and calmly ask to sit with a banker. Get the name and number of the person who did the first reversal. Then ask the banker to give you their email address. Also get the phone number for a department called the Office of the Chairman. It is an office dedicated to helping clients who are not being given the proper customer service. Once you have this information, go home and call the department to make a claim detailing the situation and along with the name and email address of the individuals in the contact history report. Get the name of the rep you speak to and their direct extension so you can reach them in the future if need be. They should be able to see what I see, the fraudulent charge was reversed but the fees that resulted because of the fraud, a fraud you reported to them, were not. All fees that result in fraud are reversible unless the fraud isn't what caused the fee to be charged in the first place.
Bank branches nowadays are being told to keep a tight reign on reversing fees. However, fraud is not one of those fees that are a discretion to waive or not waive. It is in the policies and procedures that fees resulted in a fraudulent charge are reversible. There are parameters of course, for example don't ask for a fee to be reversed on a charge from a year ago. You have sixty days from the time you receive your statement to report any errors to the bank. Don't try to say you didn't get the statement or you moved. It is the client's responsibility to be on top of these things and keep all a addresses and phone numbers current. Here is another tip: Always call telephone banking first to report a problem. Branches are supposed to sell and make money. They do not have the inclination to reverse fees in cases of goodwill. Maybe if you are a long term client and know the staff then you have a better chance. However, if you don't and you made a simple error and had a fee, call the number on the card. They do have discretion to help.
Good luck and post your results if any of this has helped you!
