NetBank Dishonest, thieves, frauds ripoff Alpharetta Georgia

In December of 2006 we opened an account with NetBank. The account was funded with 300.00. We left the money untouched in the account until Monday of last week when we had an emergency.

I contacted the bank and was told it would be no proplem to wire 250.00 to my in-laws bank since we had never recieved atm cards. On Tuesday the funds were not yet in my in-law account so I called the bank and was given the run around and told someone would call me back.

Six phone calls later on Wednesday I was finaly told that we needed to fax copies of our id's and noterized letter. So I did everything they asked and faxed it in. Late in the afternoon I was contacted by a manager who said it was to late in the day to send the wire she would contact me by noon on Thursday.

Finaly on Thursday around 3pm a gentleman from the security and verification department called and spoke with myself and my husband. He stated that due to the fact my husbands brother (who stayed with us for awhile) had and account there that was overdrawn 60.00 they would not release our funds unless we paid his brothers account. His reasoning for this is we have the same mailing address.

Can someone please tell me if a bank is allowed to do this? We have nothing to do with his brothers account we are not listed on his account any where.

Darla
jacksonville, Florida
U.S.A.