NetBank Froze My Account For a week and Expects to collect a Fee for closing the account!!! Alpharetta Georgia

re: NetBank account number: 5104488145

On or about 02/01/2004 Netbank froze internet access to my account citing security reasons.

I called right away and spoke with a Netbank service rep. The Netbank service rep. explained that rectification process would involve faxing several forms of official identification, utility bills and/or other documentation to them (at my expense).

THE PROCESS TOOK AT LEAST ONE FULL WEEK!!!!!!

Through no fault of my own, my money was not accessible to me for at least a week. Plus I had un-reimbursed fax expenses and mileage expense to drive to my local Staples store to fax the requested documents to NetBank!

Due to this un-acceptable level of service, I was forced to close the account!

After I closed out the account, Netbank imposed some petty fees amounting to under $10.

A few months later a NetBank rep. contacted me in an attempt to collect those fees. I responded that

"Whereas Netbank was responsible for the events that caused the account to be closed, Netbank was responsible for those fees". I further stated that NetBank had not re-reimbursed me for fax expenses and mileage for driving to my local Staples store to do the faxing. And that NetBank in fact owed me a few dollars.

I also requested not to be harassed any further on the subject. At this point I considered the matter closed!

Until, on March 5, 2007 I was denied opening a Checking account with Citibank. The reason given was NetBank had reported those disputed fees from 2004 to (ChexSystems) as unpaid!! . Unbelievable, they mess-up and I get reported to ChexSystems!!

Citibank was offering a premium worth $450 for that new checking account. The way I see it, if we don't reach an amicable settlement quickly, Netbank will owe me $450 in damages.

R.B.
West Springfield, Massachusetts
U.S.A.