Quick Post By Netbank Unclear procedures, excessive delay, impolite customer service Ripoff Alpharetta Georgia

I thought I would try the QuickPost service provided by Netbank. I have to say I am less than satisfied with Netbank and their Quick Post service.

You are better off spending the money wiring the money into your bank account or having direct deposit, than using this service.

I sent a money order for $60.00, by Quick Post on Wednesday afternoon, 7/27/05, and it was received by Netbank on 7/28/05 at 9:24 a.m; however, I though since it was a money order it would post on that day 7/28/05 and be made available today, 7/29/05. Which is the way every other bank I have ever dealt with in my life has processed a deposit, especially a money order (mailed in or not).

They caused a NSF because I was 2.00 short on a check, my mistake I miscalculated by transposing two numbers in a previous deposit. The customer service rep couldn't believe I was telling the truth, until I gave her the UPS tracking number and subsequent UPS store address. (She had the gall to say under her breath - that's true). She then connected with their Quick Post representatives who are the rudest and they are quick to lay the blame on you. They reversed the NSF fee, but I MADE her explain to me the procedure for Quick Post and it is not the way you think. There is nothing quick about it.

For example, you drop a Quick Post by the last pick up time (example, Monday at 4:00 p.m.), they can get the Quick Post via UPS the next day (Tuesday), your deposit is not posted second day (Wednesday). You should be able to see your deposit in your account online that day.

According to their procedure, sent Quick Post on Wednesday at 3:00 p.m., received by Netbank at 9:24 a.m. on Thursday, the funds should be in my account today. Guess what? IT IS NOT. If there wasn't some error on their part, they wouldn't have refunded the NSF fee.

If you use Netbank, use direct deposit, or spend the extra funds to wire it from another bank. DO NOT USE QUICK POST UNLESS YOU WANT TO WAIT FOR YOUR MONEY.

CJ
Albuquerque, New Mexico
U.S.A.