• Report: #376881

Complaint Review: Wachovia Bank

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  • Submitted: Monday, September 29, 2008
  • Last Posting: Friday, October 31, 2008
  • Reported By:mays landing New Jersey
Wachovia Bank
wachovia.com Mays Landing New Jersey 08330 U.S.A.
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  • Category: Banks

Wachovia Bank NSF fees; real-time transactions Mays Landing New Jersey


1Author 3Consumer 0Employee/Owner

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As others have written, this is really about ALL banks , I suppose. One Saturday I used my debit card for several small purchases. I had the funds to cover these purchases, and late that night the combined amounts of those purchases were evident from the balance.

On the following Monday, my mortgage company sent through an electronic debit that they were not supposed to. Instead of the mortgage payment overdrafting the account, they retroactively placed the Saturday transactions in front of the Monday transactions, causing $420 in overdraft charges, and I didn't have money to deposit to pay these charges, as we only had slightly more than the combined amount of these debits. what should have been a 35 dollar nsf fee became a $420 nsf fee. If this is legal, it should not be.

There is a video called "maxed out", in which the fact that credit card companies and banks have become dependent on these and late and overcredit-limit fees for their profits. I am not an "eat the rich" type, but it is in fact the poor and the poor-money-manager types that they prey upon. The well-to-do might not have even noticed such a problem. Am I the only one to whom this smells rancid?

Joelb
mays landing, New Jersey
U.S.A.

This report was posted on Ripoff Report on 9/29/2008 7:41:35 AM and is a permanent record located here: http://www.ripoffreport.com/banks/wachovia-bank/wachovia-bank-nsf-fees-real-t-4cj39.htm.

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1Author 3Consumer 0Employee/Owner
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#1 Consumer Comment

The bank didn't rip you off....

AUTHOR: Edgeman - Chico (U.S.A.)

How were they supposed to know that the mortgage company wasn't supposed to submit the debit? They received a demand for payment and they honored it. It sounds like they followed standard procedure of processing transactions from smallest to largest.

I see your point of view. According to your report, you were within your balance and an unauthorized charge put you in the red. However, this isn't a ripoff on the part of the bank.

Take it up with the mortgage company. If you can show the bank that this was an unauthorized charge and you didn't cause your account to go red, you may be able to get the fees waived.
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#2 Consumer Comment

This is not the banks fault

AUTHOR: Greg - Lansdale (U.S.A.)

This issue should be taken up with your mortgage company. If they indeed took money from your account they were not supposed to, then they are responsible for the fees. I'm sure wachovia would print out a list of the fees and what caused them so you can go to your mortgage company and have them deposit the money into your checking account. You could also dispute the charge at wachovia as unauthorized and let the dispute process work and the fees could be refunded rather than trying to blame someone who is not at fault.
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#3 Consumer Comment

Correction...

AUTHOR: Edgeman - Chico (U.S.A.)

I see in my earlier response I had written that transactions were processed from "smallest to largest". That should have been "largest to smallest."

It must have been a dyslexic moment for me.
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