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  • Report: #496942

Complaint Review: Wachovia Banks

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  • Submitted: Friday, September 18, 2009
  • Last Posting: Thursday, October 15, 2009
  • Reported By: bob the builder — Dallas Texas USA
Wachovia Banks
Dallas Texas United States of America
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  • Web:
  • Category: Banks

Wachovia Banks Overdraft Fee day before I made purchase online Dallas, Texas


1Author 3Consumer 0Employee/Owner

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I had to buy a book for class, so i went to the bank at 5:05pm on 9/15/09 to make a deposit. I had 49$ in the bank and  I knew I had 25 dollars I spent on food that wasn't showing up but would be taken out. The book cost 116$ and i had to purchase it online. I made a deposit for 110$ dollars and asked if the money would be available immediately and the teller said yes. 2 days later I check my account and its at negative 70$. I checked it today and it's at negative 178$. They charged me a 44$ overdraft fee on 9/15/09 for a charge that wouldn't take place till 9/16/09 on the computer. I called customer service and she said after the holds I would have had a 14$ even though it clearly said I had 14$ after the 44$ overdraft. After a 210$ overdraft fee how could I be at negative 178$ unless I did have the money. The lady offered to take off 55$ for a courtesy refund. I refused becuase I know I'm right.

This report was posted on Ripoff Report on 9/18/2009 11:01:54 AM and is a permanent record located here: http://www.ripoffreport.com/banks/wachovia-banks/wachovia-banks-overdraft-fee-83ccb.htm.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1

Yeah, "courtesy" refund..okay

AUTHOR: Ronny g - North hollywood (U.S.A.)

The bank loves you. They offer so many courtesies such as online banking..overdraft protection..re-sequencing transactions because they are under the assumption that a larger purchase is "more important"..without asking you..yes, they are on your side and want the best for you...that was one expensive book, was it not?

You have fallen victim the the banks tactics to maximize overdraft fees..whether the overdraft was your fault or not.

Now..which would have you preferred? If the bank declined the transaction to purchase the book due to funds unavailable?...or the bank allow you to purchase the book thinking you had the funds and charging all those absurd fees?..the teller even told you the deposit would clear..right? (but don't ever forget the bank is allowed to make errors and mistakes and malfunctions..but if you make any all the consequences are ALL your fault and fall on you)  Some creeps that will comment here and tell you that you are irresponsible and did not keep a register so you shold not post here and annoy them....screw that.

Stand up for what you believe is right..

With that said..now that your are aware of what the bank is doing to fleece you dry..please do not trust them EVER again. Do not trust your online statement..or any account info they tell you over the phone..
.....and if possible request the bank opt you out of the farce they call "overdraft protection". it only protects the bank..and makes it easy to pile on additional fees up the yin yang in the event of an overdraft due to anything for any reason.

I request you go to the search in the upper right hand of this page and put in the names of common banks..BofA, Wachovia etc and read other reports. And there will be a change coming to the way these banks operate..sooner or later..the ball is just rolling. Expect a letter soon..and if you wish to participate you will find out how by reading other bank ripoff reports here.


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#2

No "victims" here, Ronny...just irresponsibility...

AUTHOR: Truth Detector - Intercourse (U.S.A.)

OP spends more than the available balance...

OP overdrafts account...

OP pays penalties per terms and conditions that the OP signed and agreed to...

No rip-off here on the part of the bank. Perhaps the OP should file another report against the offending party: The OP.

Now, for the OP:

Do NOT listen to Ronny. His sympathy will do NOTHING to help you avoid the overdrafts in the future. Only YOU can manage your account in a responsible manner. Regulators, lawmakers and courts have all upheld the ordering process, so your ONLY recourse is to stop paying the fees i.e. use a checkbook register and track your outlays.


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#3

Now "Truth" Detector...

AUTHOR: Ronny g - North hollywood (U.S.A.)

Apparently we both wish this banks customer not to overdraft, and incur all those excessive fees..you choose to lay all the blame on the customer..I choose to sympathize...

Regardless..everything I posted is the "truth"...and I think the OP can make the decision of who to agree with without being presumptuous or insultuing one another.

That's all that needs to be said here.

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#4 Consumer Comment

Something to think about...

AUTHOR: Ronny g - North hollywood (USA)


Courtesy: 

-noun
1.     excellence of manners or social conduct; polite behavior.
2.     a courteous, respectful, or considerate act or expression.
3.     indulgence, consent, or acquiescence.
4.     favor, help, or generosity.
–adjective
6.     done or performed as a matter of courtesy or protocol.
7.     offered or provided free by courtesy of the management.

Protection: 

-noun
 1.     The act of protecting.
 2.     The condition of being protected.
 3.     One that protects.

Judging by the banks actions..it seems we have a problem with them understanding what either of these words mean by definition (I got them from a dictionary)..but they seem to use both of those words quite liberally in their polices...hmmm..something to ponder.

Doesn't seem to me they ever actually protected anything..nor provided for free...of course only if you go according the the ACTUAL definitions of those common English words. So what is the bank implying they actually protect in calling a service they provide "courtesy overdraft protection"? Did it protect? Was there a condition of being protected?. Protecting money? Is this what they mean? If "protected"  did it end up being "provided free"? Just curious..not trying to entice an endless debate..no debate needed unless you have a problem with the dictionary's definition..go rebut Websters.

And the first 4 definitions of "courtesy"..anyone experience any of those lately from a bank if the deception of those words and policies as used by the bank caused any excessive fees? If so..tell us your story.

Now sure..some can defend the bank by saying "it will protect if a check bounces..they will cover it and save you an NSF fee"..or say "well the service is free..they don't charge for it".

 Maybe if you don't use it they won't charge. But honestly..read the reports..is there a single case on this site where a customer was complaining that the overdraft protection service helped them avoid a fee?  We have to base these debates on the reports..not situations where no rip off..or "alleged" ripoff occurred..right?

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#5 Consumer Comment

Before the bank defenders start pouring in rebuttals..

AUTHOR: Ronny g - North hollywood (USA)

I am fully aware the banks "courtesy overdraft protection" provides protection from bouncing a check...and the service is typically free until used. So no need to post that fact.

But just the way they term everything is like they twist the tactics they use to fleece customers..and "sugar coat" it with words like "free" and "courtesy".

Since many customers did not want this "courtesy" whether it was free or not..and all the additional excessive fees it caused that could have been prevented if not for the mandatory "service"..I know at least I would not be here now.

It's easy to keep insulting customers and tell them if they didn't overdraft..they wouldn't have to worry about the fees...but since that reply has not seemed to work in stopping the banks tactics...we just need to take it a step further.

No one wished more then I that overdrafts would never occur...because then these banks would have to close the doors if they can't learn to profit using ethical tactics and business plans...but unfortunately this is not the case...yet.

If any customers CHOOSE to enroll in courtesy OD protection..and then overdraft with intent..as long as the bank has not used any transaction time manipulations...the customer will pay the fee...the bank will cover the overdraft..and it's a win-win..fair enough.

If a customer CHOOSES to opt out of overdraft protection..and refuses to get with the times of the information age..and still uses paper checks like in the 1950's..then if they bounce a check..they may have to pay an NSF fee..just like the good old days. That seem fair..does it not? Is fairness allowed anymore without having to resort to lawsuits and goverment regulations?? This is freaking ridiculous.

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#6 Consumer Comment

Few questions

AUTHOR: Ashley - springfield (U.S.A.)

I'm a bit confused by your timeline.

When you made the 49$ deposit, was this to cover transactions that had overspent your account? Or would you have remained in the positive without the 49$ deposit? if that deposit was to cover a deficit that you knew was coming in, then that was your lack of understanding how banks work. If you spend over your limit, you cannot go deposit money after its spent to cover the purchase. The debit will always clear before the credit.

In your second instance, did you deposit the 110$ before your bank's cutoff time? If you did then the funds were available that day. If it was after, then they would not be released until the next day. I'm also assuming this was cash, checks can cause additional delays. Same question again, did you authorize the purchase of the book online for 116$ before you made the 110$ deposit to the bank?

I would like to help you untangle all of this, but you left out lots of important information. Were these the only two transactions over those days? What does the printed statement from your bank show?

Additionally, you should take your bank statement down to your local branch, and ask for the branch manager to go over the statement with you and explain the charges.

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