Washington Mutual Bank lacks customer service Lantana Florida

My current bank is Washington Mutual. They were recently taken over by Chase/Rockefeller. Their web page reminds you of that fact every time you open it and says you will ". . . still enjoy the great service" you got with Washington Mutual all along. First, that "great service" is questionable. Secondly, are they afraid of the Chase' past reputation?

Anyhow, today I went to the local WaMu branch to obtain a print-out of my account to use in obtaining financing for my home purchase. The teller told me there was a five-dollar charge to get this print out. Two pages at two-fifty per page. Now I know we have fallen on hard times, but do they really believe that by skinning me for two copies of a report that that will make them solvent? Rather than that - they are far more likely to lose my business - which is my plan.

This "great service" bank previously attempted to charge me five-dollars per signature to notarize three documents I had taken there. I refused to pay that much and the 7-11 next door charged me five-dollars to do all three.

Other flaws: This "great service"bank mishandled a night deposit of mine. It took them SIX days to credit my account with a cash deposit made in their night deposit box. When I went in to question them, a teller brought the night deposit sign-in sheet and somehow my deposit wasn't signed off by a manager (something this teller claimed needed to be done). There were twenty-four other deposits on the sheet with mine in the middle of that sheet. Mine was the only one without that manager's sign-off. No valid explanation was given; just an "oops. sorry" and the credit was then made into my account. This was done ONLY after six days had passed, and only after I went there in person to discover the problem. Repeated phone calls had gotten me nowhere.

Garyg
Boynton Beach, Florida
U.S.A.