• Report: #721480

Complaint Review: Grizzly Rock Cafe

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  • Submitted: Sunday, April 24, 2011
  • Last Posting: Friday, January 06, 2012
  • Reported By: Shelly — United States of America
Grizzly Rock Cafe
4905 N. Goldenstate Blvd. Turlock California 95382 United States of America

Grizzly Rock Cafe ... Charges extra items on bill that you do not order and will not reverse them ... Turlock, California

*UPDATE Employee ..inside information: Regarding Complaint


1Author 0Consumer 1Employee/Owner

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I was overcharged on my open tab. I had ordered a total of five drinks, but six were on my bill. I talked to the owner, but all he did was yell at me and call me a liar. He was very rude. I would not make a big deal over $5.00 normally, but I am a single mother and cannot afford to be scammed. I do not recommend going there, especially taking your children
to their restaurant. This was my first time going and will not be going there again. Their drinks are overpriced as well. I would just really like a refund on the additional drink that I did not order or drink. I will take this up with the city if I have to.

This report was posted on Ripoff Report on 4/24/2011 11:50:36 AM and is a permanent record located here: http://www.ripoffreport.com/bars-lounges-clubs/grizzly-rock-cafe/grizzly-rock-cafe-charges-fae83.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Regarding Complaint

AUTHOR: SN0WBUNNY - (United States of America)

I just wanted to say that I was one of three (3) bartenders this night, there were quite a few people there that night but I remember this clearly as I, and another female bartender, recieved a written complaint. However, myself and the male bartender clearly took the order and there were two rounds of 3 shots each, making it a total of 6 shots ordered, to your tab. I know this because he said "make another round for these ladies!" and I asked "three shots?" and he responded, "Yes, three more." I know this because I clearly recall making 3 shots for you, twice. The only reason things got out of hand was because you were leaning over the bar, raising your voice at us and pointing your finger in my face.  The owner simply asked you to calm down and asked for both sides of the story. We then gave you the opportunity to tell him what had happened and he asked us to show him your bill. If we were in the wrong, we would have corrected the issue as we have in the past with any of our mistakes, but because you were certain you were overcharged things became hostile on your part. The manager asked you to go outside instead of making a scene inside the bar, but thats not how things panned out.  I am just responding to this report because you left out some of the facts. This is in no way a sarcastic, or ill-mannered post, I just want anyone who reads this to know exactly what had happened. Thank you!!
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