Report: #408605

Complaint Review: AcaiBurn

Submitted: Tuesday, January 06, 2009
Last Posting: Thursday, July 16, 2009
Reported By: — leesville South Carolina

AcaiBurn

www.acaiburn.com Des Moines Iowa 56321 U.S.A.

Phone: 800-6593588
Web:
Category: BBB Better Business Bureau

AcaiBurn Weight loss ripoff Des Moines Iowa

1Author 0Consumer 1Employee/Owner

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The add says you get 14 day supply free trial. That's not the truth. I was told you only get the free trial if you decide to buy it. You have to send the portion of the bottle back to them after they have charged you and they suppose to be sending me the refund. I am getting such a run around. You have to send it by priority mail with tracking and verification on it. I can tell I am in for a long ride. I hope I can save someone from a lesson I hope I've learned from it.

Vunerable
leesville, South Carolina
U.S.A.

This report was posted on Ripoff Report on 1/6/2009 9:35:11 AM and is a permanent record located here: http://www.ripoffreport.com/bbb-better-business-bureau/acaiburn/acaiburn-weight-loss-ripoff-de-7z3az.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

Hello

AUTHOR: Wuyi Source - Las Vegas (U.S.A.)

SUBMITTED: Thursday, July 16, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Thanks,

Acai burn team