BBB is a complete scam.
They rate businesses based on:
How much that company pays them
If they respond, companies that do not respond because they do believe in, or want to particapte with, BBB get an automatic F
Number of complaints - regardless of total sales - a company that has 10 sales and 5 complaints is rated the same as a company that has a million sales and 5 complaints.
THEY DO NO CONSIDER:
The customer who complains. Most of the people who complain on BBB are chronic complainers and scammers. Many others have a personal vedetta.
Look on Rip Off Report, they have more complaints than anyone.
BETTER BUSINESS BUREAU GRADE: FFFFFF------- IS THERE ANYTHING LOWER THAN F?