The bottom line here is that the "Better Business Bureau" is nothing short of a shakedown. That's right. A blatant extortion scam.
The BBB is obsolete and should be shut down.
They are a FOR PROFIT business that "rate" other "for profit" businesses.
See the problem here? You CANNOT get a "positive" rating from the BBB unless you are a dues paying member! That alone makes it a shakedown or extortion scam.
Furthermore, the BBB has absolutely no legal authority to intervene in a dispute or solve any problem for the consumer, although many people [sheep] think otherwise.
The BBB had it's day BEFORE the world of the internet. Now, anyone can research a company, file a complaint, or post bad business behavior online in just minutes.
So, I ask, what could the BBB possibly offer anyone that cannot be obtained faster and easier online, and best of all FREE!
Avoid the BBB. It is a SCAM.