• Report: #462518

Complaint Review: Better Business Bureau of Dallas

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  • Submitted: Thursday, June 18, 2009
  • Last Posting: Wednesday, October 28, 2009
  • Reported By: — Dallas Texas
Better Business Bureau of Dallas
Dallas Texas 75204 U.S.A.

Better Business Bureau Of Dallas Better Business Bureau -Provides No Service Dallas Texas


1Author 1Consumer 0Employee/Owner

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I received a complaint letter from the Better Business Bureau of Dallas that was unrelated to my business. The only connection between my business and the business that the complaint was about was that both businesses used the same last name in the business name. The person that filed the complaint had clearly identified the name and address of the business that she had a complaint about. The BBB had ignored the information and substituted my business name and address.

The real problem was trying get it touch with the BBB to ask them to fix their screw-up. Their online link didn't work - it was just a dead end. I called the next day and got a message that said that they got too many calls to answer any calls and they would only try to return the call one time.

The BBB is inept and careless at best and a scam at worst that provides no service in exchange for their membership fees.

Awp
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 6/18/2009 7:49:36 AM and is a permanent record located here: http://www.ripoffreport.com/bbb-better-business-bureau/better-business-bure/better-business-bureau-of-dall-7ac3p.htm.

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1Author 1Consumer 0Employee/Owner
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#1 Consumer Comment

food for thought

AUTHOR: Jeremiah - dallas (USA)

SUBMITTED: Tuesday, October 27, 2009

  Well there are a lot of great opinions out there about the BBB.  I would like to bring to light that the BBB does and has continued to report on dishonest advertisers and even fraudulent advertisers/companies. The BBB is only as good as the consumers and businesses that provide information.  I believe it is
all businesses choice to support an organization that was set up to promote VOLUNTARY SELF REGULATION (1912 I think).  One would hope that as the
Government is growing by leaps and bounds that non profits like the BBB would not go away.  One would have to think that someone will come
in and regulate advertising and even possibly complaints against companies.  I dont know about anyone else but I don't want that regulatory agency to be the Government.  This is why I'm a huge supporter of voluntary self regulation.  Not all companies that support the BBB are just looking out for the direct effect.  But I do know that my previous employer would always go to the BBB member pages to find a company when looking to hire a new vendor. (this was do to him knowing that the BBB checks references, time in business substantiation and lic. if applicable).  Most importantly when someone is a member they are telling their current and future customers that they are an open book and will do everything in their power to make their customers happy. (Third Party Leveraging)  

So needless to say, the above is all good info about the organization but does not help in this current situation.  But I will say just because you have some issues with this specific BBB and its inefficiencies I would not jump to say it is a scam.  It just may need some tweaking on its current processes.
  Being a member of any organization one would think that you could voice this dissatisfaction to its Executives or even its Board of Directors.  I would say start there before going on the web and slamming them saying they are of no use.

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