• Report: #314379

Complaint Review: IW / LIVING LEAN LAS VEGAS NVUS Aka WU-YI SOURCE

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  • Submitted: Monday, March 03, 2008
  • Last Posting: Tuesday, August 04, 2009
  • Reported By: — Minnetonka Minnesota
IW / LIVING LEAN LAS VEGAS NVUS Aka WU-YI SOURCE
Wu-Yisource.com Internet U.S.A.

IW / LIVING LEAN LAS VEGAS NVUS Aka WU-YI SOURCE Signed up for free trial, Bill $37.00 a week before Trial was over, cancelled membership, still being billed Las Vegas Nevada Internet


1Author 0Consumer 1Employee/Owner

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A friend forwarded the Wu-Yi Source Diet information, I reviewed the info and decided to try, understanding that the trial membership description. "You will have 2 full weeks after you receive your tea to evaluate the product" was stipulated in front ot the receipt, "Your Shipment is estimated to arrive within 4-7 business days" was identified, I received it 16 days later and billed the following week, leaving me less than a week to review.

After they billed me I attempted to contact them, no luck thru the phone and had less than welcoming (Pre-Scripted) messages in regards to contacting thru the internet. I cancelled the subscription, told them that I wish to NO longer recieve their services/ products/ subscription, they billed me last month and again this month, this last one has overdrawn my account and I will now be charged an additional fee. I have spoken to the bank and they could not do anything while the chage is pending. If anything can be done about this fraudulant activity would be appreciated.

David
Minnetonka, Minnesota
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 3/3/2008 6:02:34 PM and is a permanent record located here: http://www.ripoffreport.com/bbb-better-business-bureau/iw-living-lean-las-v/iw-living-lean-las-vegas-nvu-37j29.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Hello

AUTHOR: Shalyn R. - Las Vegas (U.S.A.)

SUBMITTED: Tuesday, August 04, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,
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