Report: #562245

Complaint Review: Kohl's Department Stores

Submitted: Saturday, January 30, 2010
Last Posting: Tuesday, April 06, 2010
Reported By: smartshopper — Middletown New York United States of America

Kohl's Department Stores

470 Rt 211 East Internet Internet 10940 United States of America

Phone: 845-343-1551
Web: www.kohls.com
Category: Credit & Debt Services

Kohl's Department Stores BILL PAYER'S BEWARE Internet

*Consumer Comment: A little late.

1Author 1Consumer 0Employee/Owner

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Wake up American Shoppers. Kohl's store credit card is under the control of the powerful conglomerate Chase Bank who will deduct your payment out of your checking account electronically and no longer even return the check image to your bank. If you request a copy of the check image they will charge you $5.00! They do not offer an opt out to this bank favored policy for Chase to process your payment faster and at a reduced cost for them. We have canceled our account. Should my family choose to continue to shop at Kohl's we will use an American Express Card so they will have to pay the highest merchant credit card processing fees. We hope Kohl's will eventually wake up and realize that without the customer there is no business!

This report was posted on Ripoff Report on 1/30/2010 11:56:29 AM and is a permanent record located here: http://www.ripoffreport.com/bbb-better-business-bureau/kohl-s-department-st/kohl-s-department-stores-bill-a953b.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 1Consumer 0Employee/Owner

Updates & Rebuttals

#1 Consumer Comment

A little late.

AUTHOR: I am the law - Chicago (USA)

SUBMITTED: Tuesday, April 06, 2010

Hey welcome to 2003!

What you're describing is the Check 21 law. This is common place now and has been for seven or so years. Kohl's, or any creditor you write a check to, can decide to take your money for payment electronically instead of physically cashing the check you sent them.

You have made the dumbest ROR ever. You're complaining about something that's been around for nearly a decade, and something that's totally legal.

I believe the word you're looking for is "duh".