Nature's Flavors Would never buy from Nature's Flavors again Total Rip-off Orange California

I placed an order with Nature's Flavors on the web in August of 2008. I never received a confirmation from them that they received the order so a week later I placed the order again from memory (slightly different as I couldn't remember exactly what I tried to order the first time). That time I recieved a confirmation by email. $160 worth of merchandise. It arrived 3 weeks later.... slow, slow, and slowest. Opened the box and proceeded to smell the flavors, only half of which actually resembled the flavor they were supposed to represent. The others were off totally. That would have been the end of it, BUT 2 weeks later another box arrives on my doorstep. Of all bizarre things that was the first order arriving that I received no confirmation of. When I called to complain that I needed to return this box because of their computer's mistake, I was treated quite rudely and told I would need to send it back (costing me more money) and that there was a 25% restocking fee. A restocking fee for their mistake I might add. I tried to reason with the company to no avail. I then proceeded to file a dispute with my credit card company, who promptly flung it back at me to resolve the dispute with the company, who was not willing to resolve it. In the end I had to ship the box back, costing me $18, then with the 25% restocking fee it cost me another $52, total cost of $70 for nothing. $160 for order I received and kept (really bad flavors so I shouldn't have kept it, but didn't want to be out ANOTHER $70 for nothing, although I really am as I can't stand drinking them).

Total crap company. Misleading advertising on flavors that are obviously wrong. Creeping service with 3-5 weeks wait to even receive merchandise that isn't worth getting in the end. Customer service, sorry, what customer service? One woman answers the phone and there doesn't appear to be anyone else you can talk to. I suspect this is a family operation that needs to be closed permanently. Beware to others, it's an expensive lesson but I will NEVER ORDER FROM THAT HORRIBLE COMPANY AGAIN.

DON'T ORDER FROM NATURE'S FLAVORS!

Kim
Hempstead, Texas
U.S.A.