SNL Nutrition , Acai Burn, Pure Body Cleanse And CleanseShop
127 NW 13th St., Suite 4,
Boca Raton Florida 33432
U.S.A.
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SNL Nutrition, Acai Burn, Pure Body Cleanse And CleanseShop SCAM Boca Raton Florida
1Author
0Consumer
0Employee/Owner
I ordered two prducts, Acai Burn and Total Cleanse and was charged for shipping only...(I wish). Acai Burn deducted 59.95 form my account on January 5th and Colon Cleanse deducted 78.84 form my checking account twice on January 13th. I called Acai Burn to cancel and I was told I was getting a refund however I didn't get anything yet. I called Total cleanse and advised them of the double deduction and they told me they didn't and asked me to fax them a copy of my bank statement as proof. I faxed it and called them after it was sent and they denied it was them. Anyway, no credit was given by either company although I had delivery confirmation. BEWARE !!!
Rita
Hempstead, New York
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1
AUTHOR: Gemma R. - Las Vegas (USA)
SUBMITTED: Friday, September 04, 2009
POSTED: Friday, September 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,
#2
AUTHOR: Gemma R. - Las Vegas (USA)
SUBMITTED: Friday, September 04, 2009
POSTED: Friday, September 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Respectfully,
#3
AUTHOR: Gemma R. - Las Vegas (USA)
SUBMITTED: Thursday, September 10, 2009
POSTED: Thursday, September 10, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
