In response to the complaint filed against our services and after reviewing the account, records indicate that Jennifer Esposito’s move was booked as a “self-service” move. When reserving a “self-service” move, any additional services/equipment needed, such as loading/unloading and supplying a loading ramp, is deemed the responsibility of the shipper. All information is not only explained verbally but also sent in writing to all customers. Ms. Esposito signed and returned Estimate for Service provided by our office which states:
“This moving estimate is based on the information that you provide about your move. The actual rate will be determined by the amount of trailer space your shipment occupies in our commercial trailer. Your estimate is an all-inclusive rate for transportation of your personal belongings. This rate includes fuel, normal pickup and delivery, tolls, and taxes. You, as the customer, are responsible for all packing of goods for transit, including loading and unloading.”
Records indicate that the move was cancelled two (2) days prior to the signed loading date, which is within our five (5) day cancelation period indicated within the signed and returned Terms and Conditions excerpt number four (4) as well as the signed and returned Deposit Slip.
As a result, no refund of the deposit paid to our office will be issued. The deposit paid in is considered valid towards a future move with our service for up to one (1) year from the date of cancellation.
We do not believe in misleading or misrepresenting our services, it is why all customer are provided in writing a clear explanation of the services we offer.
