extendedlenghts beauty supply extended lengths owes me a refund of $104.00 + shipping costs for an order I returned to them, I left several messages on their answering & to date I have not received a return call. Streamwood, Illinois

extended lengths beauty supply sent me the wrong product, i returned the product to them asking for a full refund + shipping fees, the product was returned to them on 1/21/12. To date I have not received a credit from them, I made several follow up phones each time I called I got the voice mail, i left my name and phone asking them to return my call regarding my return order and credit due me.  I sent several email's to them, a rep by the name sam responded and advised that he would credit my mastercard $80.00 which is less their stocking fee at 20%.  i wrote back to the company advising them it was their error in shipping the wrong product and therefore they should not deduct 20% from my refund.  On 1/24/12 the rep advised me in writing via email that a refund of $80.58 was forwarded to my mastercard account, as of 2/2/12 my credit card company has not received the credit from extended lengths.