aesthetic
  • Report: #370154

Complaint Review: Luxury Locs

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  • Submitted: Friday, September 05, 2008
  • Last Posting: Friday, May 29, 2009
  • Reported By:fort worth Texas
Luxury Locs
luxurylocs.net Internet U.S.A.

Luxury Locs false advertisment Internet


1Author 0Consumer 2Employee/Owner

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I also ordered though luxury locs and I agree, it is a ripoff!!! The hair that was sent to me looked nothing like the pictures being advertised on the website. I ordered Indian natural curly and it was horrible. I will never order from this company again. I also spoke with Renee and told her the hair looked nothin like the pictures advertised.. Please DO NOT order from this company if u want quality hair.

Tomeka
fort worth, Texas
U.S.A.

This report was posted on Ripoff Report on 9/5/2008 1:32:33 PM and is a permanent record located here: http://www.ripoffreport.com/beauty-products/luxury-locs/luxury-locs-false-advertisment-pf3fm.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Employee

you received an order for free!

AUTHOR: Luxury Locs - Jefferson (U.S.A.)

Tomeka, what you are not disclosing is that, when you notified us that the order was incorrect, we immeditely offered to fix the problem. We even sent another shipment to you before receiving the incorrect one back first. You also are not disclosing that you have since ordered from us again, and again, you had issues... this is real hair, and it will behave as such. It is not processed and no two bundles are going to be the exact same. This is meant in no way to offend, but perhaps store bought remy is a better fit for you.

Thanks,
R.L.
Luxury Locs Customer Care
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#2 Employee

this customer ordered two more times

AUTHOR: Luxury Locs - Jefferson (U.S.A.)



Tomeka, what you are not disclosing is that, when you notified us that the order was incorrect, we immeditely offered to fix the problem. We even sent another shipment to you before receiving the incorrect one back first. You also are not disclosing that you have since ordered from us again, and again, you had issues... this is real hair, and it will behave as such. It is not processed and no two bundles are going to be the exact same. This is meant in no way to offend, but perhaps store bought remy is a better fit for you.

Thanks,
R.L.
Luxury Locs Customer Care
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