• Report: #510854

Complaint Review: Pure Lift

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  • Submitted: Saturday, October 17, 2009
  • Last Posting: Tuesday, November 17, 2009
  • Reported By: kate3010 — Other United Kingdom
Pure Lift
Internet United States of America

Pure Lift Took £50 from my account and also pristinehlth took £60 - I only signed up for the free sample for $4.95 p&p, Internet


1Author 0Consumer 1Employee/Owner

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I was on Facebook (must let them know about this) and was seduced by a 'free offer' of Pure Lift at $4.95 Postage only.  When I got it, I found I had been charged £11.95. I thought, 'typical' and left it at that.  However, when I got my credit card statement I had been charged around £50 by 'pristinehlth' and about £60 by 'youthsupp' for stuff I hadn't ordered and never received.  I contacted my credit card company and they have kindly reimbursed me.  I hope they get these people and their money back. I am never usually a sucker for 'offers' on the internet and I should have listened to myself. 

This report was posted on Ripoff Report on 10/17/2009 12:02:00 PM and is a permanent record located here: http://www.ripoffreport.com/beauty-products/pure-lift/pure-lift-took-50-from-my-ac-527dd.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Hello,

AUTHOR: Katy Campbell - (United States of America)

SUBMITTED: Monday, November 16, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-676-4122 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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