Biddeford Blankets
300-302 Terrace Drive
Mundelein Illinois 60060
U.S.A.
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Biddeford Blankets Poor product, warranty not honored, non-existent customer service Mundelein Illinois
*General Comment: Better Customer Service Now
3Author
1Consumer
0Employee/Owner
Two years ago I purchased a Biddeford warming mattress pad. The information supplied with the product said it had a 5-year warranty. I did not register the product at the time of purchase since I do not want to receive spam or junk mail form the company or its affiliates. Three weeks ago, the digital controller stopped working completely--it will not even power on. I went to the Biddeford Blankets web site and filed an RMA request. There was no response or acknowledgement from the company. It states on their web site that you can order another controller for $20 but the catch is that you have to send a check through the mail and this is the only available method. I do not like to send checks through the mail if I can possibly avoid it since I have have had critical payments get lost in the mail in the past.
So I called their customer service number and got a voice message to leave my number and someone would call me back. Nobody called me. I then sent an email message to their customer service and again received no reply or acknowledgment. I would be willing to pay $20 dollars for another controller if I could at least communicate with a real person, but that doesn't seem possible. I have to assume they don't stand behind their products and are not interested in providing reasonable customer service.
I will never buy their product again and would advise others to avoid buying Biddeford products unless you are willing to throw it away if it breaks.
Donna
Gaithersburg, Maryland
U.S.A.
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REBUTTALS & REPLIES:
3Author
1Consumer
0Employee/Owner
Updates & Rebuttals
#1 Update By Author
AUTHOR: Donna - Gaithersburg (U.S.A.)
SUBMITTED: Sunday, February 17, 2008
POSTED: Sunday, February 17, 2008
I received a response on February 15, 2008, to my email to Biddeford Blankets' customer service which I sent on January 29. They requested information for an RMA, most of which I had already supplied in my email, but I sent them the information again anyway. Their email stated that the turn around time is 2-3 weeks AFTER they receive the item back. At this rate, it will be spring before I get the controller repaired/replaced, so I'm now wondering if it is worth the trouble.
#2 Update By Author
AUTHOR: Donna - Gaithersburg (U.S.A.)
SUBMITTED: Wednesday, March 05, 2008
POSTED: Wednesday, March 05, 2008
On February 21, 2008, I finally received a return authorization number from Biddeford Blankets. Unfortunately, I was out of town at that time and just returned yesterday, March 4. Today I sent the defective warming pad and controller back to Biddeford Blankets. Ironically, I also received two messages from them on my answering machine today, March 5, saying that they knew I had filed a complaint and they wanted to know what the problem was. Clearly the problem is lack of communication and timely response!!!
#3 Consumer Comment
AUTHOR: C.F. - Tulsa (United States of America)
SUBMITTED: Wednesday, January 25, 2012
POSTED: Wednesday, January 25, 2012
Perhaps they've changed their ways. Although I did not hear a peep from them for a couple of weeks, somebody finally returned my calls/email. The nice lady said they would send a new control after asking only if the blanket was less than five years old. No other questions, no hassle, didn't even have to pay postage. My throw is working great again. (The control had died on a throw that was only about a year old and hadn't been used very many times.)
