Brian Jones And Surge Retail Group - yourwarehousedirect.com "At the Foot of the King" Dallas Texas

This customer ordered, in good faith an iron king size headboard for $319 from yourwarehousedirect.com which is under the auspices of surgeretailgroup.com. What I received was a king size footboard, that was trimmed in gold, and was definately NOT as ordered. I followed the return procedures by email and it was requested that I take a picture and send it to the company, which I believed was a bit inconvenient. I did not hear from anyone for at least a week. At that point Brian Jones, the owner called me and was quite short tempered and rude, telling me he was the owner, and that things were somewhat disorganized and said he would get back to me. I was then asked to get in touch with Jeremy Kerker, and he would take care of it. Jeremy was initially attentive but ended up being patronizing and frankly somewhat dishonest! He told me that the sliders that were included in the package needed to be added to the footboard to make it a headboard!

I explained that that piece of information was not explained anywhere in the online description of the headboard. Since I have previously owned other iron beds that was never the case. He emailed me that the company "Fashion Bed Group" claimed that this was the way it was, and that if I wanted to "return the footboard there would be a 20% restocking fee as well as a round trip shipping charge, and there wouldn't be much of a refund anyway". This back and forth emailing went on throughout the month of June, until my husband said,"... just keep it, it is not worth it!"

Maddi
centerport, New York
U.S.A.