Frivolous Necessitease Boutique Dualiteaze, Company did not fill my order and has not refunded my money Las Vegas, Nevada

I placed on 10/13/09 my order for two jewelry stands for my daughters for Christmas.  On 10/25/09 I received one of the items with no mention of the other.  On the same day, I emailed the company to ask why the second item did not ship and when I would receive it.  I emailed them again on 10/29 and I also called the company the same day and it rolled to voicemail (as it has every time I have called them during business hours).  I have never gotten a live person on the phone.  They emailed me on 10/29 to indicate that the item was out of stock.  I chose another item, which was expected to be in stock and ship out in a week.  On November 8 they indicated that the item was not in stock. 

On November 24 they emailed to say that the item was discontinued.  On the same day I emailed them to say that I would like a another alternate item.  I heard nothing and emailed them again on 12/2 to ask when I should expect the item, as it was a Christmas gift.  They responded on 12/9 that the item would ship the next day.  On 12/17 I asked for a tracking number because I had not received the item yet.  They replied on 12/22 that the item was discontinued and that they had refunded my credit card.  I emailed on 1/17 and 1/22 to as why I have not received my refund yet.  I also called (only to receive voicemail again on 1/22, and I left another message.  There has been no response yet.