• Report: #441098

Complaint Review: Homeannex.com

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  • Submitted: Monday, April 06, 2009
  • Posted: Monday, April 06, 2009
  • Reported By: — Atlanta Georgia
Homeannex.com
Brooklyn New York U.S.A.

Homeannex.com Awful customer service, extreme delays, refund runaround... Brooklyn New York


1Author 0Consumer 0Employee/Owner

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I took a chance and ordered several bathroom accessories on Homeannex.com. The website looked professional and legitimate and their prices were lower than others I found on the internet.

They said the items would take two weeks to arrive. After two weeks, I called customer service, and they said it would take another week. Nothing came, so I called back (waiting 15 minutes on hold), they said the order was delayed for another 6 weeks! They didn't notify me of the change.

At this point, I told the rep to cancel my order. They said it would be 5 to 7 business days to see the credit. This was March 1st. It has taken me FIVE calls to Homeannex.com to check on my refund, each time waiting for 15 to 30 minutes on hold. By the third call, they hadn't even CANCELLED the order! I finally received my refund to my credit card on April 4.

I honestly didn't think I would get my refund. I have never had such bad customer service in my life. I would NEVER RECOMMEND HOMEANNEX.COM TO ANYONE!!!

Corgidad
Atlanta, Georgia
U.S.A.

This report was posted on Ripoff Report on 4/6/2009 5:24:13 AM and is a permanent record located here: http://www.ripoffreport.com/bed-bath/homeannex-com/homeannex-com-awful-customer-s-aabdf.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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