Quality Products Matthew Kane Crook, rip off, con artis, con, cabinet, building supply company, qualityproducts1@live.com Laurel, Maryland

Hello,

Ok part of this is in fact true. There was an issue with the cabinets but it was at the customers or the installing contractors "own" doing. It was apparent that the cabinet was dropped or mishandled during the installation or uncrating of the cabinet. This was confirmed with the customer which he understood and agreed. I have in fact attempted to assist the customer with getting his cabinet front repaired. After receiving the damaged pieces, it was later determined that the contractor had attempted to fix the cabinet door front prior to my receipt with long drywall screws thru the sides of the doors. This made the repair process a little harder, longer and more costly. Although I was then and still am under NO OBLIGATION to fix this mistake, I agreed to attempt to have this fixed for the customer to show only the best customer service.

I have recently closed the Maryland location due to a falling out with my former partner and inability to man the MD location anymore. This customer received his cabinets as promised, as paid for and in perfect condition in the original boxes. NO damage of any kind or to any box was present at the time of delivery as the customer assisted in the unloading process personally at his home.

It has taken longer to get the problem corrected due to the extensive damage done to the door fronts by the contractor as the customer stated. We are still working on getting it done as close to perfect as possible, and may I add, at no additional charge or costs to the customer. Again, I have no obligation to do this, but agreed only because I attempt to offer a good customer relationship. I'm not sure where the disconnected phone comes into play as my phones are operational and still work perfectly.

I understand the frustration of the customer but it is NOT due to any bad business practice in any way on my part. Contrary, I went above and way beyond what was required and again, offered to do this at NO ADDITIONAL CHARGE. There are very few, if any cabinet suppliers who would have gone to this length to help their customer with no additional charges applied.

I do in fact have pictures of the damaged cabinet front and the work that has been performed thus far to fix it for him if anyone would like to see.

I sent the broken pieces to a custom cabinet shop for repair at "MY" own cost. This discription of me being a crook is completely unfair and unjust. This is what happens when you try to help some people.

I will return the cabinet front immediately and this customer will see the extensive amount of work that has taken place to fix the problem. Additionally, the cost of return shipping will be a cost incurred by myself. Again I ask, is this the actions of a crook?

If this is the actions of "crook" as stated, then ok I'm proud to be a crook. I will continue to go to additional lenghts to make things right with my customers. It's just unfortunate that some folks don't see or appreciate things as clearly as others or understand the lenghts that have been taken to show good customer service.

Please feel free to contact me directly at anytime for pictures of the damaged cabinet and the receipt for the shipping of the returned, properly fixed cabinet door front. It will be shipped out on Friday Jan 14th 2011 and receipt copies and pictures will be available after that day.

Thanks for the opportunity to inform you of "all" of the "actual" events of this situation and not just the muddy one side.

Yes it took longer than anticipated, but the problem was taken on and repaired at no cost to the customer even though it was clearly his contractors or the customers mistake. That is the BEST customer service anyone could ask for!

qualityproducts1@live.com

 

Ok, let's set the record straight.  I WOULDN'T have come here if there was this GREAT customer service.  I have been patient with Mr. Kane and his company til I was FORCED to complain.  I didn't mention anything about the late delivery of my product in the first place.  But Mr. Kane DID, however, satisfy that complaint by delivering the cabinets to my house for FREE.

Now, on THIS issue.  These cabinets were NOT damaged by my contractor.  They were damaged INSIDE THE BOXES which were not opened during delivery.  The damage was discovered when the boxes were opened.  The carpenter screw was inserted to try to save the cabinets so I wouldn't have to go through another 2-3 weeks without my kitchen being finished.  The crack in the frame was FIXED by the carpenter screw but the door could NOT be fixed. 

The main problem with Mr. Kane is communication.  What company, WITH GREAT CUSTOMER SERVICE, leaves it's customers hanging for MONTHS without communicating.  I had to go to the store and see that it was EMPTY to discover that Mr. Kane and his company were no longer doing business there....   EVEN after OVER 30 text messages and phone calls to Mr. Kane over a 2 month period, I did NOT recieve ONE RESPONSE from him in regards to his store shutting down.  Eventrually, his phone was OFF. 

It has now approx been 5 months since I started dealing with this company and I STILL do NOT have my cabinets NOR have I even heard from Mr. Kane since November 2010.  I ask, is THIS "great customer service" as he reported? 

It took a complaint to RipOff report AND the BBB to even see any type of response from him or his company.  It is March 24th, 2011 and I have YET to get any customer statisfaction.  And I STILL have a cabinet with hole in it from the missing drawer and a ENTIRE cabinet missing from my kitchen.

He told the BBB that the problem would be resolved in January 2011.  STILL no call, contact, or resolution from Mr. Kane.

He said, in this report, that he would "return the cabinet" but I have not YET to see this.... 

I would LOVE to send an update to RipOff report saying "Mr. Kane finally came through and delivered" but unfortunately, that has not occured yet.

I have been OVERLY patient with Mr. Kane and this is ridiculous!!  It seems that Mr. Kane does not appreciate My patience and understanding with EVERY DELIVERY being late, and NOW, he choses NOT to respond at all except to RIPOFF REPORT.  Unbelievable....

Even if he had called me ONE TIME since November 2011, and told me "your cabinets will be there on February 1st, sorry for the delay." I would have been satisfied, to some degree but to get absolutely NO contact from him over 4 month shows just what type of "customer service" he has delivered in this case....

PS. Notice in his response that he did not ONCE say that he "contacted me or communicated with me...".  Check if for yourself.  that is what my main complaint is.... well, AND that I STILL don't have my product that I paid for.  Funny thing is that he answered and responded to EVERY CALL before I gave him my CASH money....  See if he denys THAT...

PS.  Mr. Kane also stated to the BBB that this issue would be resolved the week of 3/14/2011.  STILL no complience....

I am in the check cashing business and Matt Kane was a customer of mine that I tried my hardest to take care of. Matt cashed a check with me for a large sum of money that went bad, I thought for sure that he would make good on it considering I have always taken care of him but I was mistaken. Matt has owed me money for over a year now and trying to find him is like trying to find a needle in a hay stack. I did not even expect a full payment up front, I figured I would try to work something out that would fit both of us. I called him numerous times to try to set up a payment plan with him and his response was alway an excuse or the run around. He would tell me that he would be in to pay me and he would never show up, then his excuse would be that he got busy, he wasn't feeling good or he was away on business. He even went as far as telling me his mother was dying(SICK). He made numerous promises to come in and take care of the debt but never followed through. I have now had to take not only time out of my day and my business but more money out of my pocket to file a judgement with the courts to try to resolve this issue. After reading the stories on this site and many other sites about him, I am sickened to know not only has he taken advantage of me but so many more people. The check that I cashed for Matt was from a customer of his that had stopped the payment due to an unfinished and sloppy job. His unproffessional, scamming ways has now listed me as a product of fraud. It amazes me that a human being can continue his day with all this weight on his shoulders and not have a care in the world to resolve it. I have to say I was extremely excited to see all the stories posted about him for the fact that businesses like always are based on word of mouth. Maybe we can stop some other poor person from being scammed into the same thing we all were. Good luck to everyone that was scammed by Matthew J Kane.

This is amazing that things like this can be posted with so many misleading.....FALSE or just plain wrong statements. So lets get this out of the way first. Kevin, the check cashing guy, is correct in ONE statement on this whole check thing.... It HAS taken much longer to be handled than it should have. And for that nobody can be blamed but myself. I take full responsibility for the delay but with good reasons. That's about all of the real story that has been offered in the prior posting made here.

I presented a customers check...(not one of mine) to be cashed by Kevin as this customer I was told by the contractor who referred him (the customer) to me stated....."was a complete idiot and watch out for his tricks". This was told to me by the CONTRACTOR who was doing the job. This customer even tried to get US to do the install and cut the contractor who connected us, out of doing the install. I would not do this and I believe the customer was not pleased that I would not ever do this to any of my contractor clients. But I cashed the check he supplied to me immediately at the check cashing location and ordered his cabinets immediately so no nonsense would transpire with our transaction. He did seem a little flakey when he ordered the cabinets. I was supplying cabinets....never was I installing them in any way. The installing contractor referred this dirtbag of a customer to me. He later appologized in an e-mail, which is also available for anyone to see, for connecting me with this scumbag customer. The cabinets were ordered and already on their way to be delivered when Kevin informed me that this customers check did not clear. I completed the order as promised and ON TIME! So now I'm supposed to make good on this guys bad check....which is wrong in the first place I believe but agreed to do so. Also something that was NOT stated was that 75% of the check had been paid to the check cashing store way prior to this posting after the check was found to be no good. Yes we did speak a few times to set up getting the last 25% paid and it just kept getting pushed back. I DO in fact travel a great deal so this was one of several reasons for the delay but NEVER changing any intentions of making the last few bucks paid in full as I agreed to do so. Several phone conversations with Kevin and even my calling him back was never an issue. If I was out of town, then thats what it was. Not an excuse as he stated and is False! There was never avoiding as claimed.

So this customers check was NEVER....NEVER....NEVER not honored because of a "sloppy" or unfinished or unprofessional job as it was portrayed. The mans check was returned because he was a cheat and a crook and left me hanging and having to repay HIS bad debt as well as leaving me with unusable laundry room cabinets that I got stuck with. He pushed me to have his cabinets quickly. I believe so he could have received the cabinets before his check came back. Then I would have supplied his cabinets and still not got paid for them thank GOD that was not the case. I have "EVERY" e-mail transaction between this low life customer and myself during this time from start of him ordering the cabinets, thru the non-clearing of his bad check saved and on file. These are and will be made available for ANYONE who wishes to see them as proof of "EXACTLY" what happened. And yet I have never thought to place his name on a site like this.

So I will be taking care of this last 25% payment due to Kevin asap. But the record needed to be set straight and not fabricated to fit an angry rant of misleading information. Sorry Kevin but this needed to be addressed correctly.

As for the other comments posted, it has been determined that one of my competitors made completely untrue and complete lies about money taken and jobs not finished. The postings were traced to this competitors computer location and even show the location city on the site where they came from. Using bogus names and/or anonymous name postings is how this fool thinks he can force me out of the marketplace. This is the act of a desperate and childlike individual. I call on this individual who made those postings to show PROOF of the TOTALLY FALSE statements, LIES, they have made. Give your "real" name if you have the nerve. I won't stoop to your level and put your name here. But I'm sure you don't have the guts to respond here. Because if you do, everyone will then know who YOU are and see your small minded and deceiptful actions.

AND...one last thing. My Mother DID in fact pass away a short while back during this whole time frame. She was in FACT in the hospital, where I spent "EVERY DAY" and EVERY NIGHT there while she was transported through 4 hospitals and 4 major surguries and then passed away. Who in the hell would make something like that up? Please feel free to contact me for PROOF of this as well if anyone truely believes it in any way that I would use this as an Excuse. Are you kidding me!

If anyone would like to see information based on what I have just stated, please feel free to contact me directly. Amazing that this kind of nonsense can be put in writing without any recourse. I have MANY customers who will attest that I have in fact gone way beyond to finish a great job and that customer service is a main priority.

Thanks for reading my FACTUAL response.