RC Willey Home Furnishings Don't Care About Their Customers Meridian, Idaho

Since we have bought our house in 2007, all of our furniture we have purchased has been from RC Willey. Last year when I was pregnant we wanted to buy a new bed to help me sleep better and help with back pain. We bought a king size Nature's Rest bed for 2500 dollars. We really didn't like the bed at the beginning so after about a month and a half I called the associate and he said we needed to give it time. So we did, the bed has continually become more and more painful to sleep on. It wasn't suppose to sink more than an inch and a half in twenty years under the warranty.
We went back to RC Willey around a year later because we just couldn't handle the bed anymore it is so sunken in there is a hump in the middle when you lie down, neither me or my husband are large people, I weigh about 130 lbs. and he weighs about 190 lbs. Our back's are always sore and I have a headache almost every morning. They sent someone out to look at it and the report came back that it has sunk an inch. Because it is not an inch and a half they say there is nothing they can do. We talked to a customer service girl who wouldn't get us a manager. She said there is nothing they can do. I also called to talk to a manager, Mike Alred, I was told he was busy and would get back with me. I waited about two hours and the sales guy who sold us the bed called me back. I can't even get a manager to speak to me. We also were waiting about a month and a half for leather couches that we were told are now not ever coming, that something had happened with the manufacturer. We didn't care anyway because we will not be spending another dime at that store.
In two and a half years we have spent about 10 grand at the store and because of this incident we will be shopping elsewhere. Up until now we had always really like shopping there but we now realize our business is not valued so we will be buying our new couches and whatever else we need at another furniture store. The whole situation is really disappointing.  I also will be telling everyone I know not to shop there.