• Report: #458066

Complaint Review: Hyatt Regency Chicago-Downtown.

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  • Submitted: Wednesday, June 03, 2009
  • Last Posting: Thursday, June 18, 2009
  • Reported By: — antelope California
Hyatt Regency Chicago-Downtown.
151 East Wacker Drive Chicago Illinois 60601 U.S.A.

Hyatt Regency Chicago-Downtown. Dis-honest, and Lying. Chicago Illinois


2Author 0Consumer 0Employee/Owner

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Last Thanksgivings my wife and I visited with our daughter in Chicago-We stayed at the Hyatt on E wacker--We prepaid with a credit card all expenses.

My wife had one beer from their refrigerator and we got charged $55.36. When I went to speak with customer service the clerk was pleasent, but said he could not help me, so he called his manager who was abrupt, and short.

The manager said they would have to do an investigation to find out why we got charged so much for 1-beer--She promised to call me back but of course
I guess I never really expected a call. The bottom line is we got charged for drinks and other items we honestly never used, Therefore I have to conclude someone from the Hotel stole the items and the hotel billed us.

We Will never use Hyatt hotels again and we believe our mouth to mouth advertising will cost them more than $55.36.

Al
antelope, California
U.S.A.

This report was posted on Ripoff Report on 6/3/2009 8:56:43 AM and is a permanent record located here: http://www.ripoffreport.com/bed-breakfast/hyatt-regency-chicag/hyatt-regency-chicago-downtown-mm46m.htm.

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REBUTTALS & REPLIES:
2Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Update By Author

Hyatt Regency Chicago Resolved

AUTHOR: Al - antelope (U.S.A.)

SUBMITTED: Thursday, June 18, 2009

It is with pleasure to say the hyatt regency hotel has resolved the issue in a fair and equatable way. With the exception of this incidence my wife and I had a great time at this hotel, and we disliked complaining, but it was our last resort.

Thank you to the Hyatt customer service department.

Al
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