Dear customers,
Wesincerely apologize for all the trouble again.
We alwaysput so much emphasis on customers' questions and suggestions. As we promised,
we always would like to make compensation for your issue, but we need you to
offer us some clear evidences, we have to taking this into our records so that
we can prevent this kind of problem again. I sincerely hope you could provide
me some clear pictures. Once we confirm this, we will keep our promise.
It is ourresponsibility to solve each customer’s problem by phone, email and live chat, but
for some unexpected reasons, we did not response you in the first time. We
sincerely apologize for it and we are trying our best to improve our customer
service to serve our customers better and better.
Your understanding and cooperation will be highly appreciated.
regards,
DinoDirect