• Report: #661131

Complaint Review: DinoDirect.com

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  • Submitted: Friday, November 12, 2010
  • Last Posting: Friday, October 21, 2011
  • Reported By: Sherry — Rosemary Alberta Canada
DinoDirect.com
Shanghai Internet United States of America

DinoDirect.com SENT ME ITEMS I DID NOT ORDER OR PAY FOR. They are totally of no use to me. Items are not al all what I ordered and paid for. What I did get is of very inferior quality from what I ordered and does Shanghai, Internet

*UPDATE Employee: solution for your issue


1Author 0Consumer 1Employee/Owner

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I wish I would have read the reviews for DinoDirect before placing an order with them.  They did not send to me what I paid them for or what I ordered from them.  What I did receive is of inferior quality and not at all what was advertised and of absolutely no use to me.  The so called "customer service" has been playing a cat a mouse game with me.  DinoDirect has continually asked for a series of different numbers, pictures, etc.  (I am sure they have all this information).  I have sent them just about all I can other than a blood and urine sample, I am sure to just keep the process stalling so they can just brush me off.  DinoDirect puts sucky replies after the reveiws to make it appear that they really are going to resolve the issue with the customer but I assure you it is all false.  Any good reviews out there have had to have been posted by DinoDirect staff, owners, relatives, etc.  Please, please do not use this on-line shopping store unless you have lots of money you can afford to just throw away!  I am not in a financial position at all to have paid out this kind of money To DinoDirect and then receive useless and inferior quality items.  Oh, and by the way, PayPal is not a safe and secure way to pay for your on-line purchases!!

This report was posted on Ripoff Report on 11/12/2010 9:10:15 AM and is a permanent record located here: http://www.ripoffreport.com/blinds-shutters-window-care/dinodirect-com/dinodirect-com-sent-me-items-9e22f.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

solution for your issue

AUTHOR: Asce - (United States of America)

Dear customers,

Wesincerely apologize for all the trouble again.

We alwaysput so much emphasis on customers' questions and suggestions. As we promised,
we always would like to make compensation for your issue, but we need you to
offer us some clear evidences, we have to taking this into our records so that
we can prevent this kind of problem again. I sincerely hope you could provide
me some clear pictures. Once we confirm this, we will keep our promise.

It is ourresponsibility to solve each customer’s problem by phone, email and live chat, but
for some unexpected reasons, we did not response you in the first time. We
sincerely apologize for it and we are trying our best to improve our customer
service to serve our customers better and better.

Your understanding and cooperation will be highly appreciated.

regards,
DinoDirect
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