The Shutter Factory
Internet Internet
United States of America
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The Shutter Factory I gave company $1000! Took money & piece of MY existing Shutter & closed their doors! They won't deliver money or shutters. Internet
*Consumer Comment: These guys took $3800.00 and closed their doors
1Author
1Consumer
1Employee/Owner
I found The Shutter Factory online and gave the Plano, TX. company a $1000.00 deposit for six shutters to finish my remodel for my home. A few weeks later when I had heard nothing I started calling and heard nothing. I submitted a new customer bid online pretending to be a new customer and William Wallace replied because he was checking those new possible customers! He told me they had closed thru email and they would let me know when they re opened. In the meantime it has been months. I am out of money on my remodel. I don't have my window coverings and we are retiring on a fixed income. We are out of money and that $1000.00 was necessary for us to finish. Bill Wallace won't call or email me back. I have called and begged and told him just to let me know what is going on because if they were really going to re open I would wait. Because it's not like I had a lot of choices! I get nothing. If anyone can help me recover money or shutters I would be grateful. He is apparently the owner of the Shutter Factories in San Antonio and Austin because I tried them and they are the same no. with the same recording that they are relocating ad they never call you back. OH! And, they took part of my existing shutter to match so, now I have a shutter with a missing slat!!! Seriously, these people are not acting right! I would like that back too.
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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Jackie - allen (United States of America)
SUBMITTED: Thursday, August 18, 2011
POSTED: Thursday, August 18, 2011
The Shutter Factory earned its A+ service rating by providing quality custom shutters for over 25,000 customers in the DFW Metroplex for more than 20 years. The Shutter Factory should not be considered a "fly by night" operation. The housing industry was one of the hardest hit by the current recession. Recovering from such a devistaing ecomomic downturn is not an easy task. There are only a handfull of customers which unfortuneatly shared the effects of one of the worst ecomomic downturns since the Great Depression. This small group of customers effected by the result of the current recession have not and will not been forgotten. Any form of restitution or compensation for this small yet important group of customers can only be achicived by the continued support of the 25,000 customer base built over a 20 year tenure. Dosen't everyone or any business deseves a second chance and the opportunity to make things right ?
GOD bless you all,
Sincerely,
Jackie
#2 Consumer Comment
AUTHOR: Brad McKeefer - Plano (United States of America)
SUBMITTED: Monday, November 07, 2011
POSTED: Monday, November 07, 2011
We had used this company a couple of times before and had good luck. However the last move cost us $3,800.00. They came out and gave my wife the estimate. They told her they would give a discount for cash. She gave them a check for $3,800.00 it was cashed two days later.
After a few weeks and several calls and emails ignored, I drove to their factory only to see that the doors were Chained shut. Called the cops and the district attorney, they said it was a civil matter and should sue. Lawyers would eat up $3,800.00 in a hurry.
We got hosed.
